Superior Profiles Means Superior Business Performance
Ronald Denham 27000728VA RonaldDenham@ibm.com | | Tags:  social-collaboration socbiz connections social-business-tools social-business ibm-connections
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Ron Denham, IBM Executive Consultant
I recently was tasked with finding a needle in a haystack. Well, not quite a needle, but I needed to find an IBMer that had experience with a particular client and their contracts. Out of 420,000+ people, I had no idea whom to contact. I did know, however, that I was on a tight deadline and needed immediate assistance.
Lucky for me, IBM has implemented a robust enterprise collaboration platform called IBM Connections. Connections has the unparalleled ability to locate and engage with experts nearly instantly, using only your web browser or mobile device. Within one minute, I was able to locate all of the people in IBM that had been working with the client in question. IBM Connections then narrowed my search down to the best expert, and with one more click, I had her on the phone and my questions answered.
IBM Connections profiles are much more than a simple directory. A single profile contains information from a variety of sources, including customer relationship management, enterprise learning, and human resources systems. It also includes every comment, question, community interaction, files, and task assignments that people are routinely involved with in their day-to-day work.
Because of this, the process of finding and contacting experts takes seconds, as opposed to hours. When you find the expert you need, you can instant message them or you even post the question to their profile page with @mentions and crowd source a network of experts to get questions answered fast. The system can even recommend experts for you.
This new way of working is the only way I can get things done, fast. Your organization can immediately benefit from IBM Connections, too. Visit http://www.ibm.com/social-business/us/en/ to learn more about how you can start leveraging expert advice in real time.