Social software - Hot topic at IOD
Colleen Burns 120000C4RP firstname.lastname@example.org | | Tags:  michael_boatwright colleen_burns iod jeff_schick social_software td_bank prudential
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Listen in on most sessions at Information On Demand 2013 in Las Vegas this week, and there’s a good chance the conversation will tie back to social and the value of connecting the right people with the right information. IBM Vice President of Social Software Jeff Schick isn’t surprised. “There isn’t a country on the planet or an industry on the planet that doesn’t have key customers leveraging these technologies to better their overall business purpose.”
Prudential Vice President Michael Boatwright joined Schick on stage at IOD to discuss “Using the Best of Both Worlds, Content and Social.” Boatwright explained how Prudential is using IBM Connections Enterprise Content Edition, integrated into their employee portal, to manage massive amounts of internal content. Or as he referred to it,” friendly document management.”
While Boatwright was confident the collaboration of content and social would improve productivity, he admits he was surprised at how quickly it was adopted across organizations. Employees started talking across the different organizations, connecting the right people with the right information. Boatwright told the crowd, “Now we have employees who are feeling empowered to solve customer challenges quicker and we have an increase in customer satisfaction.”
Success stories like this are becoming much more common. In this interview from IOD, Schick explains how IBM Connections and social business software has helped TD Bank create a more engaged productive workforce.