Social business helps vets and governments
Jacques Pavlenyi 1000002W2A firstname.lastname@example.org | | Tags:  solutions ibmsocbiz ics social-business collaboration
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By Jacques Pavlenyi, Market Segment Manager - IBM Collaboration Solutions
As the collaboration landscape continues to evolve rapidly, I think it's always important to take a look not just at what we as vendors are saying, but what real customers and independent reports are saying about what it means to be a social business. Three very recent announcements highlight for me that, while social media may be about what's "cool", social business is about what drives real results. And that those results can be found in a wide variety of industries or business processes.
The first example is in the Legal Services industry. Today IBM announced the Law Offices of LaVan & Neidenberg is using IBM social software and analytics capabilities to analyze and file claims for US Armed Forces veterans 66 percent faster. The Law Offices of LaVan & Neidenberg chose IBM collaboration solutions, including IBM Lotus Symphony, IBM Lotus Notes, and IBM Sametime, over Microsoft software. As a result, they more than double its client base, increased gross revenues by 80 percent, and most importantly, can now provide veterans much quicker access to the benefits and assistance they need.
You can learn more about their social business transformation in a panel discussion at today's the IBM MidMarket Influencer Forum. Or just watch the video on YouTube.
Our next example illustrates the value in the public sector. The CloudAve blog reported on the availability of the new IBM FISMA-compliant social cloud offering. With this announcement, government agencies can more easily adopt e-Government initiatives:
Even the pundits who were dismissive of social in the enterprise space has come around to accept that social technologies are here to stay and are having tremendous impact on the efficiency of the employees.....IBM is betting on this premise and since they already have large government contracts and FISMA compliant data centers, pushing this offering is easy for them.
Essentially, this will help government agencies to adopt social tools without increasing their budget in any significant way. But it can significantly improve the efficiency of these agencies.
A third examples comes out of our recent The October 4 announcement . As I blogged about earlier, email is far from dead; it's evolving into a core aspect a successful social business. The discussion continues this week, with IT Jungle reporting on the release of IBM Lotus Notes and Domino version 8.5.3. In their article, they highlight various product enhancements including entitlement to selected IBM Connections capabilities:
Companies adopting the version 8.5.3 release of IBM's Lotus Notes and Domino will get a free license to the Files and Profiles features of IBM's increasingly pervasive social networking software, called IBM Connections...IBM has been building social networking capabilities into its Lotus Notes and Domino products for some time.