Mind the (Social Business skills) gap: What do your employees need to know?
Colleen Burns 120000C4RP firstname.lastname@example.org | | Tags:  tech_trends skills social_business_skills social_business tech_trend_report doug_heintsman
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As organizations realize the power of both internal and external social networking tools, they are seeking employees with the skill set needed to advance social initiatives. Surprisingly, many organizations are discovering that their IT, research and development teams are a wealth of knowledge when it comes to working collaboratively.
For example, a popular software development methodology, Agile-Scrum, requires developers to stand up each morning and discuss the project they are working on, challenges they’re facing and how to overcome them. This gives developers the opportunity to talk through issues and take advantage of the collective skills of the group. In addition, when developers and IT professionals need an answer for a problem, they take advantage of internal and external resources – forums, blogs, Tweets or their coworkers.
Data from the 2012 IBM Tech Trends Report indicates that more than two-thirds of the developers, students, professors and business leaders surveyed deem social business tools as imperative to their business success. The report actually revealed some pretty alarming statistics about the growing technical skill gap among today's professionals and students:
And it's going from bad to worse: nearly half of the educators and students surveyed indicated major gaps in their institutions ability to meet IT skill needs in mobile, social, cloud and analytics. So this week IBM announced a major new global skills initiative aimed at helping students, professionals and business leaders get the skills they need in social business and other key technologies.
Looking across your organization, how can you break down silos and help your employees embrace more digital, social and collaborative forms of communications?
Here are the top five skills each employee should acquire:
These skills are easily acquired, but can take some time to fully develop. The first step in any social business is to familiarizing yourself with these skills and the technology available to help employees embrace their social profile.