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Comments (8)

1 Mark Jones commented Permalink

Good guidance, Holly. But your business is also affected by other factors, such as marketplace pressure and regulatory requirements. For example in Ontario, a comprehensive set of regulations (the AODA Customer Service Standard) came into force on January 1 describing how organizations must deal with customers with disabilities.

2 Holly Nielsen commented Permalink

Great point, Mark. Thanks for bringing it up. Regulatory requirements are critical, and the world will be watching Ontario as these regulations are implemented. I hope that the combination of the stick and the carrot will help businesses become accessible and inclusive.

3 Mark Jones commented Permalink

Holly, I've just published a white paper on employing people with disabilities that I think you might find useful. I can't find a way to post or send it to you, though. How can I get it to you?

4 Holly Nielsen commented Permalink

Hi Mark. You can send it to acweb@us.ibm.com

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