Help - I need an expert! Innovative ways IBM is helping you find the expertise you need
MARTIN KEEN 1200007VU3 MKEEN@US.IBM.COM | | Tags:  ibm_expertise_app ibmredbooks connections martin_keen ibmconnect
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You've got a problem, and you need help. But how do you go about tracking down the right person to help you?
As an IBMer working in a vast workforce of 400,000-plus employees, it seems there's an expert on just about any topic somewhere in the company. The problem is finding them. That's an area IBM has spent considerable time addressing. The latest innovation is an internally available iOS and Android app called the IBM Expertise app. From the app, you can search for a particular skill and view the profiles of IBMers listed as having that expertise.
The Expertise app combines information taken from profile pages on IBM Connections and from other internal tools including Expertise Assessment and Expertise Locator. Clicking “search” results in a list of profiles of IBMers who have matching skills.
Jason Roy Gary is an IBM Distinguished Engineer working in CTO Lab Services. Jason was behind the IBM Expertise app and explained why IBM chose to create the IBM Expertise app as a mobile solution. “Expertise is a problem that has immediacy to it. People need the answers quickly, which lends itself to being a mobile application."
The app is designed to be beautiful, elegant and pleasing to use, having been built around the IBM Design initiative. It's quick and easy to use, and because it's a mobile app it can be launched no matter where you are.
But locating expertise within one company is just the start....
Beyond searching for expertise
Jason Roy Gary is looking at how to take those principals to a much wider audience. He told me:
Expertise location is a search problem, but it presents many other challenges too. Consider you have a meeting in Paris at 4.30pm. You need to find an expert on WebSphere Application Server to attend that meeting. An expertise location system could go far beyond just finding an expert with a related skill for you. It could identify experts local to Paris, check on their availability, collect their responses and present you with a list of experts to pick from. Make your selection, and the system could generate meeting invitations for you and set everything up.
Consider other examples of what an expertise location system could do:
The next wave of social business
Jason explains that in his view, “expertise is the next wave of social business. For years we've been talking about blogs, profiles and wikis as aspects of a social business. Now we can leverage those services to solve business problems. To create business solutions built on social technologies.”
And as an IBMer, the first iteration of that wave is helping me connect with people across my company. How could it help you?
Martin Keen is an IBM Redbooks Project Leader. He works with technical experts to create books, guides, blogs, and videos. Follow @MartinRTP on Twitter.
Want to learn more?
Join Jason Roy Gary at IBM Connect in January. Learn about the innovative, targeted, user-focused solutions IBM is creating for customers around the world, helping enhance the value of their investment in social business tools. Register today!