5 more minutes with Rebecca Buisan - Announcing audio conferencing services for IBM SmartCloud Meetings
Colleen Burns 120000C4RP firstname.lastname@example.org | | Tags:  rebecca_buisan ibm_smartcloud smartcloud smartcloud_engage engage
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5 more minutes with Rebecca Buisan
In an earlier interview, IBM Director, Rebecca Buisan shared details about major updates to IBM SmartCloud Engage. In that interview she hinted there would be exciting updates in the second half of the year. She's ready to unveil some of those updates with IBM Social Business Insights, starting with the new audio conferencing service.
Rebecca, can you give us an overview of the new audio conferencing service?
We are really excited to announce that customers can now add audio conferencing capabilities to enhance their IBM SmartCloud Meetings experience. This means that in addition to being able to host online meetings with screen and application sharing, customers can now choose IBM to provide the voice conference bridge that everyone dials into. We're offering a fully integrated VoIP and toll/toll-free service so all participants can speak and listen from their phone or their computer. The service includes local and toll free dial-in support in over 50 countries. And users can access operator support in 18 different languages.
The new audio component can also be recorded. Recordings automatically capture both visual content being presented such as a slide presentation or a shared desktop as well as the audio from the associated audio conference. Recordings can be stored in either MOV or WMV format and then edited with standard third-party editing tools if desired.
What does this mean for customers?
IBM is offering enterprise-grade quality from a managed private audio network. The audio service is integrated into SmartCloud Meeting security, and all VoIP transmissions are fully encrypted. Businesses small and large can feel confident that IBM is protecting the privacy of their online meetings.
By taking advantage of this new offering, customers can eliminate managing multiple vendors, contracts, and invoices to serve their web conferencing needs, while enjoying a more tightly integrated audio experience during their meetings
How does this service compare to the competition?
SmartCloud Meetings is a proven web conferencing service that benefits from 15 years of enterprise-driven refinements. The audio component offers a better meeting experience overall that allows both web-based and traditional telephone users to attend meetings simultaneously, using the method that works best for each person. Some will join from mobile devices. Some will be at a desktop. Others will need to use a traditional phone handset. IBM alone provides an integrated solution to tie all of these access modes together in a secure way.
We offer competitive pricing with simple packaging. Purchasing is similar to buying a cellular plan. Plus, for every minute of toll or toll/free customers buy, IBM is entitling enterprise-grade VoIP minutes at no additional cost. Because it's sold and billed only from IBM, there are no separate vendors to manage, and everything is on billed a single invoice.
Most importantly, IBM understands that meetings do not take place in a vacuum – they are inherently tied to people and projects. We integrate and deliver the entire set of web conferencing and social collaboration capabilities than anyone else in market.
How do customers get started using this new service?
The offering is available as an add-on for SmartCloud Meetings and SmartCloud Engage. Customers can pay as they go, or buy a discounted monthly bundle of minutes.
Once customers sign up for the package of their choice, the audio conferencing capabilities are available immediately. Upon starting their next web meeting, customers will see status and controls under the Audio Conferencing section in the upper left hand corner of the Meetings interface. That's all it takes. You can visit our website for more information.
Thank you, Rebecca. We'll check back with you for more updates throughout the quarter.