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The IBM Collaboration Solutions product wiki team has had a very successful first quarter in planning the next wiki release, due to come out mid-year. Our focus this year is to improve the wiki's overall user experience and reduce the amount of time it takes you to find information you need in the wiki. To ensure we did this successfully for the upcoming release, we took the following actions:
1). Created user stories and designs focused on the highest priority usability issues
We had several user stories already identified and prioritized based on earlier feedback. These user stories helped us pinpoint what we should focus on first in this release. The wiki task prioritization survey that is currently available will help us further prioritize and identify new user stories for future release work.
2). Validated the designs with our users
We met with 28 volunteers between January and early April 2012. We showed participants a set of designs and collected feedback, suggestions for improvement, and validation for the direction we were going in with the wiki. When a design wasn't resonating well with participants, we continued to tweak it until we got confirmation that the user experience had improved.
3). Created a plan to implement the designs and got to work
Development is now hard at work making our new designs a reality. We are very excited for the next wiki release because feedback drove the main requirements for it and played a major role in creating an improved user experience.
Thank you to everyone who participated in our design reviews and provided feedback! The improvements we are making to the wiki comes directly from your input.
We are continuing forward and shifting our focus to the content that appears in the wiki interface. We will be conducting design reviews on those proposed content redesigns in May, which will wrap up our feedback reviews for this upcoming release. We will also continue to work with you on improving the overall wiki user experience.
If you'd like to be part of the wiki design process and receive notifications about upcoming design reviews and feedback opportunities, send an email to email@example.com with your contact information.
Are you an expert in IBM Collaboration software who wants to share your knowledge?
Do you want to write articles to share that knowledge but hesitate because writing isn't your forte?
Help is at hand! Via our IBM Everyone Writes program, you can get editing and publishing support for your wiki articles and developerWorks whitepapers.
It's easy to get started. Here's how it works:
Submit your article idea to IBMew@us.ibm.com with the following information:
Get started today by emailing IBMew@us.ibm.com!
Feel free to email your questions to this address also. We look forward to hearing from you.
Amanda Bauman 060001EXX2 ABAUMAN@US.IBM.COM 1,263 Visits
IBM Collaboration Solutions product wiki users, we want your feedback! Which wiki tasks are the most important to you? How well are those tasks designed? Take our survey and influence future user experience work for the wikis.
Brian Utesch 0600022PW3 firstname.lastname@example.org Tags:  userresearch userexperience ux research 1,086 Visits
IBM is looking to get design feedback and to understand how you create and edit content online. No experience with IBM products is required and it should only take a few minutes to complete. This information will be used to influence product design and direction. Thank you!
Take the survey (https://www.ibm.com/survey/oid/wsb.dll/s/ag457)
Leslie Gallo 270002BFFY email@example.com 744 Visits
Article title: "Configuring and testing the IBM Lotus Domino DAOS feature"
Leslie Gallo 270002BFFY firstname.lastname@example.org 650 Visits
Article title: "Using IBM Connections more as a platform than an application"
Author: Xujin Liu
Summary: The IBM Connections product is commonly known as a collection of many applications. in fact, IBM Connections provides infinite possibilities of extension, integration, and third-party development, making it more like a platform than an application. In this article we demonstrate these features with respect to (1) Connections SPIs, (2) Connections iWidget support, and (3) Connections REST APIs, with real-life examples for each.
About the Everyone Writes program:
The Everyone Writes program participates in the IBM developerWorks Author Achievement Recognition Program, which "formally acknowledges the publishing achievements of prolific developerWorks authors, and celebrates our common commitment to knowledge sharing." Visit the Web site to learn more about getting recognition for your writing efforts.
Leslie J. Gallo
Technical Editor, Lotus Division, IBM Software Group
Amanda J. Bauman
Wikis and Everyone Writes Program Manager