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Michelle Cooper 1100006U7N firstname.lastname@example.org 46 Visits
DeAnna Steiner 110000KQ1F DESTEIN@US.IBM.COM 121 Visits
This is a continuation from my blog post last week about about IBM Knowledge Center, About IBM Knowledge Center: Part 1 Last week I shared information about IBM Knowledge Center's social features and search.
Since then, I am pleased to share that the Digital Experience V8.5 product documentation has been indexed and is ready for you to search.
We've also published another content set for the Content Template Catalog V4.2 and Rich Media Edition V1.0 since last Friday. We've been busy!
This week I want to tell you about My Collections and how to navigate the site.
Use My Collections to create a custom collection of content from many different content sets and to create PDFs. When you create a collection, you can add a single topic or multiple topics.
Suggestion: Add the smallest chunk of content possible. If you add a topic and its subtopics to your collection, you cannot remove selected subtopics later. For example, if you add the Installing section, you cannot later remove topic from that section.
You can edit the collection title and description at any time. You can remove topics or rearrange the order of topics. But you cannot arrange topics within the section that you added. For example, in the screen capture, you cannot remove subtopics in the Installing the DB2 pureScale Feature section.
If you want a PDF of the Digital Experience documentation, you can add the entire set to a collection. Then you can create a PDF.
Since you have to log in to create a collection, your collections are saved and can be accessed from other browsers.
Navigational elements in IBM Knowledge Center includes, breadcrumbs, table of contents, and linking.
The Table of Contents provide a large part of the navigation. Currently products are grouped under brands. The Digital Experience documentation is under WebSphere. Version 8.5.0 includes the following sets of content.
I hope this information helps you get the most out of IBM Knowledge Center. If you have questions, leave a comment here.
DeAnna Steiner 110000KQ1F DESTEIN@US.IBM.COM Tags:  wef wcm ibm_kc portal digital_experience 239 Visits
The IBM WebSphere Portal, IBM Web Content Manager, and IBM Web Experience Factory content teams published product documentation in IBM Knowledge Center today. IBM Knowledge Center is the next generation of documentation collaboration and customization. It is a one-stop technical content spot bringing together product documentation for all IBM products. And over time, IBM Knowledge Center will expand to include content from developerWorks, Redbooks, Support, and more.
Since this marks a departure from publishing our product documentation in the product wikis, I wanted to take a minute and tell you about some key capabilities in IBM Knowledge Center. Today's post is about commenting, sharing, rating, and the big one - search. Next week I'll post about the custom collection capability and translations.
Just like in the wiki, you can leave your comments at the bottom of every topic. The content team at IBM still welcomes and needs your direct feedback on the content. A listing of your comments gets emailed directly to a real person in IBM. Then it is reviewed and responded to. We try to respond in a very timely manner. We have periodic times of heavy workload volumes, so we might not respond as rapidly as we would like to, but we will respond.
Share and Rate
You can still rate a topic and share links using LinkedIn, Twitter, or email.
Search results are better. You can share and save results. You can use filters, such as operating system, task, and dates to refine the results. You can search one product or many products. But give us a little time to index and re-index the content!
If you try searching the WebSphere Portal and Web Content Manager content today, you might get beta content search results. We originally posted that content set back in January for our beta. So it needs to be indexed again; that is happening now. If you try searching the WebSphere Portal Express content, you won't get any results. Indexing will not take long.
IBM Knowledge Center search features:
Tour of search results
Here's a preview of what search results look like and the available controls:
A: You can save up to 10 personal searches.
B: Search filters display above your results. You can clear each one, or all of them. You can also add another product to your search criteria.
C: You can toggle between the table of contents, collections, and search results.
D: You can add additional filters to refine your results.
E: Each result includes the title and abstract, the date the content was originally published, and the content collection that it was found in. We published this content for our beta back in January.
Next week I'll post an update about custom collections and a few other items. If you have questions leave a comment for me here.
Amanda Bauman 060001EXX2 ABAUMAN@US.IBM.COM 236 Visits
The wiki 9.4 template has been deployed to all of our IBM Collaboration Solutions product wikis. The focus for this release was all around the mobile experience. Now you can simply call up any of our wikis on your mobile device, and will be automatically redirected to the mobile UI.
Wiki To Go!
Amy Smith 1100008151 email@example.com 230 Visits
In Episode 41 of the Notes Tips Podcast, Julie Brown and Amy Smith interview three ICS UX designers about their IBM Connect sessions.
Planning for IBM Connect 2014 is in full swing! I'm thrilled to have the honor, once again, to plan and manage the lab in Asia 4. As always, learning from the previous year, building on our successes. I want to share a few highlights with you for what's to come.
The first thing I want to mention is that we've changed our name. We used to be the User Experience (UX) Lab. This year, with an emphasis on IBM Design Thinking, we are now The IBM Design Studio.
When you visit the studio, you'll find designers from all of your favorite products to talk to, and interactive activities designed to help gather your feedback on what you like or don't like about our products and solutions. We know most of you will stop by the lab in the few moments you have between sessions, so we have designed our activities to be quick, easy, and fun! If you want to stay longer for more in-depth discussions, that's cool, too.
Also, back by popular demand: The Photo Booth!
I had so much fun taking your photos last year that I couldn't help but slide that into the plans again. This time with a twist! Designers are very visual creatures, so rather than just telling them how you feel about our products, you can show them! Let's call it an Empathy Booth! Take a photo with your favorite product's icon, or with an emoticon that describes how you feel about a product. If you want, you can give us a quote about what you love or don't love about our products. Of course, I had to test out the equipment, so here you go... See you at IBM Connect!
Jennifer Heins 120000FV6K firstname.lastname@example.org 253 Visits
Sametime 9 has a new simplified look and feel that will enhance your communication experience. Forget looking for your favorite tools and preferences buried under multiple menus. Now, you can complete many of your tasks in just one click and access your most commonly used menus and tools quicker than ever.
Here is a brief preview of what you will find in the article...
Just published - Using IBM Web Content Manager Custom Workflow action to assign approvers for an artifact at runtime, base on their access to parent site
Amanda Bauman 060001EXX2 ABAUMAN@US.IBM.COM 410 Visits
Article title: "Using IBM Web Content Manager Custom Workflow action to assign approvers for an artifact at runtime, base on their access to parent site"
Authors: Vinoo Varghese, Abhishek Khandelwal and Malarvizhi (Malar) Kandasamy
Summary: This article describes how to create a IBM Web Content Manager (WCM) custom workflow action that adds approvers to content dynamically, based upon the user's approver access.
About the Everyone Writes program:
The Everyone Writes program helps authors like you to create polished and professional articles in our product wikis. We edit, publish, and promote your articles. In addition, the Everyone Writes program participates in the
publishing achievements of prolific developerWorks authors, and celebrates our common commitment to knowledge sharing." Visit the Web site to learn more about getting recognition for your writing efforts.
If you would like to publish an article, and would like help, send an email to The Everyone Writes Team with the title of your article and a brief description.
Amy Smith 1100008151 email@example.com 370 Visits
The latest episode of the Notes Tips podcast is up! In this episode, Julie and Amy share some of their favorite tips for keeping their inboxes organized.
How do you manage your inbox?
The wiki development crew have been busy working on a new release of the IBM Collaboration Solutions product wikis of the past couple of months, and the following improvements have now been deployed to all of our wikis:
To view these improvements, visit your favorite IBM Collaboration Solutions product wiki.
IBM Notes 9.0 Social Edition has made its long-awaited debut! Scott Souder, Program Director for Notes / iNotes / Connections Mail joins Julie Brown and Amy Smith on the Notes Tips Podcast to talk about Notes' new social capabilities, productivity enhancers, and more.
Do you use the activity stream in IBM Connections to stay up to date with the people and content you follow? If so, how valuable is the activity stream to you and your productivity? Tell us about your experience with activity streams in your work environment by taking a five minute survey.
Link to survey: https://www.ibm.com/survey/oid/wsb.dll/s/ag4e7
The survey will be open until March 13, 2013.
Thanks for your feedback!
Cara Viktorov 270000HS28 firstname.lastname@example.org Tags:  feedback help documentation usability 1,617 Visits
Do you look for quick reference topics in Help that describe how to do common tasks? Have you found them useful or not? Let us know what you think. Take a minute to complete our short survey by Friday, February 15, 2013.
Click here to share your feedback
Michelle Cooper 1100006U7N email@example.com Tags:  twitterchat traveler android 1 Comment 2,871 Visits
Join the IBM Traveler team on Thursday, February 14, 2012 at 11:00 AM EST for a Twitterchat lovefest about IBM Traveler and what you saw at IBM Connect 2013.
Did you get to try Traveler on different devices in the UX lab?
What features did you show your love for during the feature prioritization?
We'll spend the hour listening to your comments and answering any questions you may have.
If you didn't get a chance to attend IBM Connect but still choose Traveler as your one and only, join us and hear what you missed!
Use #ibmtraveler to follow the conversation and share in the love.
Hosted by Jessica Peter and Michelle Cooper
Amanda Bauman 060001EXX2 ABAUMAN@US.IBM.COM 1,234 Visits
It's not all fun and games here in the UX Lab, we're talking serious business here! We are gathering valuable feedback from customers about all of our products. But work should always include a little fun, right? Our Photo Booth in the UX lab has been a big hit! Here's our Flickr stream where you live the fun vicariously through our blog post!