Printing - who doesn't have a love/hate relationship with it?
When it works smoothly, you think nothing of it. When it doesn't, there's
nothing more complex and frustrating! I should know, since I wrote help and
books about AFP printing for three years; and in that time I didn't learn a
third of what there is to know!
So our goal at IBM® Smart Business is to
stay on the side of "things are going smoothly", by
auto-discovering and monitoring printers. And when things to slide into that
"not so smooth" side, we're there to help you figure out
what's going on.
First, when you plug in a supported printer to a configured IBM Smart Cube, it is auto-discovered and configured. Not
sure if your printer is supported? Look at this IBM Smart
Market document: Printers that work with IBM Smart
Business. If your printer isn't auto-configured, IBM Smart Market has instructions to help you set it up
Printing to the printer from the workstation is a simple procedure as
well. The next time a user accesses the Smart Cube
where the printer is installed, it is automatically discovered and installed on
their workstation. That's it!
If the printer is not automatically discovered and installed, the
user needs to run the Printer Setup Utility. From the
IBM Smart Business Launch folder, double-click Printer Setup Utility. It looks for printers and installs
them on the workstation.
The Smart Cube monitors the print service
to make sure everything is running smoothly. If it's not working properly, its
status in the Administrator Panel is changed
appropriately, and a message is added to the Message
Center if necessary. Open the print service on the Administrator Panel to investigate any problems.
So that's all there is to IBM Smart
Business printing. We made print easy, so hopefully, you'll always love
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Maybe it is a Midwest thing, but the mall to us is more than just a shopping center. It offers plenty of free entertainment and information. There is a playland for my young kids. In the cold winter months, the long halls provide a destination for walkers, and year-round, it is perfect for my favorite activity - people watching.
Likewise, the IBM Smart Market is so much more than one-stop shopping, though of course, it is that. If you find yourself with a new business need, click on the Marketplace tab and search through all the possible IBM Smart Business solutions. You can browse by your industry, your business size, the type of solution, or business department. Click "Add to compare" to compare interesting options side-by-side, including price, technical requirements, and product features. Creating a community atmosphere, you can rate the products your company owns, or see what others have to say.
Even when you aren't in the market for a new solution, the Smart Market offers plenty of information and entertainment. On the Community tab, of course, there is this blog, which is always worth a read, right? Additionally, there are great blogs on apps for your IBM Smart Cube and information about growing your business. What a deal!
Your next stop should be to check out the forums. Read others' problems and solutions, or share your own. The community will thrive with the participation of all of us. A top secret tip: IBMers stalk the forums, so if you have a question, it is a quick way to get an informed answer.
Of course, if you have a question or problem, there is also the Support tab. There is so much support available; I think it'll have to be a topic all to itself...until then, why not do some IBM Smart Market walking in your spare time?
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Last year, my external hard drive stopped working for some
reason. I could see thumbnails of my hundreds (thousands?) of pictures stored on
there, but couldn't actually access them. I was devastated! I had DVD backups of
many of the pictures, but hadn't backed them up for at least two months, and
being an avid photographer, lost a lot in those two months. My point? You never
know when disaster will strike, so it's beyond foolish to put off planning for
it. "Someday" and "later" might be too late!
Luckily, IBM® Smart Business is here to help! We know that it's hard to get everything done that you need to do,
including important stuff like backing up your system, so we make it hard NOT to
back up your system (you'll wait a long time to hear me say that IBM Smart Business makes anything hard again!).
How it works on Power Systems
IBM i has a very robust backup solution,
so you can just continue running backups the same way you've been running them.
This way, you don't need to worry about learning anything new, or adding a
second process to your backup design. As you run backups on IBM i, IBM Smart Business get
backed up too.
You can use the GO SAVE CL command to run a backup, or if you have
purchased Backup, Recovery and Media Services (BRMS), you can use that.
IBM Smart Cube on x86 comes with a backup device and a
backup program. All you have to do is decide when you want backups to run. The application that runs backup and recovery on your system is
Tivoli® Storage Manager (TSM). The first time you run a backup on your system,
all the data is backed up. Later backups just copy all files that are new or
changed. You can't exclude any data from the backup - this way, there is always
a complete copy of your data on your backup media.
When you set up the system, you define your basic backup settings,
such as how often to run backups and what time to start them (see how hard it is
to have no backups?). It's best to back up your system when files aren't
changing, so by default, backups run at 10:00 pm (local time), but you can
easily change these settings at any time from the Administrator Panel.
You can also run a manual backup at any time. For instance, before
you upgrade your Smart Cube, you'll want a complete
backup of your current system so you don't lose any data.
You probably want to have multiple backup drives so you can store one
off-site in case of a disaster. A backup doesn't do you much good if it's gone
too! You might also want one if you want a snapshot of your system at a certain
point in time to be available. Like in the upgrade scenario; you will back up
your system right before upgrading, then after your system is upgraded, you
might want to back up your system to a different device until you're sure that
your upgraded system is running properly. The Smart
Cube can help you keep track of these media. You will choose the active
backup drive to use, and if a different drive is in the system, you get an
error. That way, you won't accidentally write over a backup you wanted to
Your backup status is displayed on the Administrator Panel, too, so you always know whether it's
working correctly. There's nothing worse than thinking your system is getting
backed up when it isn't!
Like I said, IBM Smart Business helps make
it simple to run and manage backups. After setting it up the first time, you can
forget about it and let your Smart Cube do the work.
It's just too bad I didn't have a Smart Cube of my
own when my hard drive died! (But I do back up my pictures to an external server
Today’s technology has interconnected people and things in ways that probably none of us would have imagined just a few years ago. We’ve come a long way from the time when yelling across the street to my cousins was my main method of organizing an ice skating expedition to the local lake. With our almost instant access to information—any time, any place—we often take “being connected” for granted.
But sometimes things happen, even with the best of today’s technology. Your cell phone can’t get a signal, or your Internet connection goes down. And yes, there might be times when your workstation can’t communicate with your IBM Smart Cube.
You and your co-workers need an active network connection between your workstations and your Smart Cube to access the apps and services there, including IBM Smart Business apps that your company might need for day-to-day operations, such as e-mail and calendaring. So what do you do if you try to access an app, for example, and it seems like no one is home at the other end?
No need to panic. You can check a few basic things to investigate depending on the scenario. I’m assuming here that you’re the Smart Cube administrator, but if not, have that person take these steps for you.
Scenario 1: No one can connect to the Smart Cube at all.
OK, let’s get back to basics—really basic:
Make sure the Smart Cube is powered on and running. Yes, this is an obvious one, but you never know.
That wasn’t the problem? All right, next thing to check. Make sure that the Ethernet cable between your network device and your Smart Cube is securely plugged into the ports at both ends. I know this sounds like a cliché, but take it from someone who’s tripped over a cable or two…things get disconnected!
No go? Check to see if the Ethernet cables and networking devices, such as switches, routers, and hubs, are working. Locate each port used to attach a network device to the Smart Cube. If your network device has a light for each port, look to see if the light is active for each relevant port. If it isn’t, attach the network device by using a different port. If the light still isn’t active, try a different Ethernet cable.
Scenario 2: No one can access a particular app or service on the Smart Cube.
There might be cases where you can access some apps and services, but not others. Let’s do a little more digging:
If a service or application doesn’t seem to be responding, wait a few minutes to be sure that your Smart Cube is running, and then try to access it again. No luck? From the IBM Smart Business Administrator Panel, check the status of the application or service that is having problems. If it looks like there might be a problem, check your e-mail or the Smart Cube Message Center to see if there are any problem determination alerts or messages about it. If there are, follow the steps provided to correct it.
You can also check for problems with the network. From the Administrator Panel, click Network. If a status indicates that something’s “wrong”, you might need to restart the network interface. From the Network page, click Change public network settings or Change private network settings as applicable. Then, under Interfaces, click Actions > Reconnect All.
Scenario 3: Only one person can’t connect.
If only one of your Smart Cube users is having trouble connecting to the Smart Cube, it might be a problem on his or her workstation. Log in to the Administrator Panel from an administration workstation that can connect, and then click Network > Investigate user-reported problem. Enter information about the user who reported the problem, choose the network category, and describe the problem. The problem determination wizard (Becky described this in an earlier blog) helps take the guesswork out by checking some things for you automatically, and provides suggested next steps for you to take if it can’t solve the problem.
Still can’t seem to connect? And no one else can either? You can shut down or restart your Smart Cube to reset things. To do this, click IBM Smart Cube from the Administrator Panel, and then click Shut Down or Restart as appropriate.
The net of all this network talk? Your business probably relies on staying “connected” to stay ahead. So if connection problems have you feeling like you’ve entered that dreaded “cone of silence,” IBM Smart Business is there with built-in tools to help you diagnose and resolve them. After all, networks weren’t meant to have stop signs.
Though it sounds like the name of a muppet, a wiki is actually a powerful tool for information collaboration in your office. Simply stated, a wiki is a Website that allows updates by multiple authors through a simple interface.
Around IBM, we use them for sharing everything from server status to potluck sign-ups. For you, they may replace the company bulletin board, newsletter or static intranet site. You may use it to share sales leads or other intellectual capital. Whatever you decide to share, IBM Smart Business eliminates the tough stuff.
From the IBM Smart Business Administrator Panel, you can get to your preinstalled wiki template. Use the wiki application to customize your site, add content, and add markup (like highlighting, bullets, headings and links) with the click of a button. After clicking Save, just enter the host name of your IBM Smart Cube in a browser window (http://your.cube.name) to view your new wiki. You can create additional editors and share the page company-wide, no extra expense or know-how required. Maybe you can use it to entertain those kids after all…
They say a picture is worth a thousand words, but I've never heard the estimate on videos. As a visual learner, I always seek out videos and demos when trying to figure out something complicated, whether it is a new piece of software or a new cooking technique. If you are like me, you'll love these demos put together by the IBM Smart Business development team. They cover topics about getting the environment set up and using the tools and interfaces.
The videos are up to an hour in length, so you'll want to spread them out. Maybe you'll start a Friday movie tradition in your office; you bring the popcorn, and I'll bring the soda!
These videos all focus on getting started with IBM Smart Business, both as an administrator and an end user:
Setting up your Smart Cube After installing the administrator tools, you can use this demo to learn how to use the Setup Wizard to configure your Smart Cube. Because it detects your IBM Smart Cube on the network and needs only limited information, the Setup Wizard makes configuration simple.
The Launch folder After your Smart Cube has been configured and the Quick Start client has been installed on your users' workstations, they can begin using IBM Smart Business with the Launch folder. This demo introduces you to the IBM Smart Business Launch folder.
Installing applications on the Smart Cube This demo shows you how to use the IBM Smart Business Application Installer to remotely set up applications that you need to run your business. You will see that by using the Application Installer, you can set up and configure IBM applications that come with your system and other software providers' applications on your IBM Smart Cube.
Downloading applications to the workstation This demo shows you how your users can access the User Programs Catalog to download the IBM Smart Business Quick Start application and other applications used to run your business.
These videos, all aimed at the administrator, cover topics relating to daily administration tasks:
Printer support This demo shows how to configure printers and add them to your users' workstations.
File share support on System i Learn how to configure file sharing on an IBM Smart Cube for Power Applications. This configuration is not needed for an IBM Smart Cube for x86 Applications, as it is done automatically when new users are added.
The development team is planning more demos like these in the future, so we'd love to hear your feedback. What did you like? What frustrated you about the video format? Are there topics you would like to see covered?
I hear my popcorn, so I guess it is time to head to my own Friday afternoon movie. Next week, we'll talk about running a wiki on your Smart Cube.
So, you just get in to work - bagel and cup of coffee in hand
- and the phone rings. Somebody can't print. There are so many things that could
be wrong - Is the printer up? Is it connected to the network properly? Can other
people print? Can the user connect to other network devices? An hour later, you
toss your stale bagel and cold coffee - there must be a better way! Ta-daa! Once
again, it's time to enlist the help of IBM® Smart
OK, so the IBM Smart Cube can't fix all of
those user problems for you, but we do have a smarter way to help you quickly
solve user-reported problems (and you can finish your breakfast while you do
When a user calls with a problem, click the Investigate user-reported problem link on the IBM Smart Cube page of the Administrator Panel. This takes you to a wizard where you
enter information about the problem - who reported it, when it happened, how the
problem was described, and you choose the area they were having problems with.
For our "my breakfast got cold while investigating this
problem" example, we'd choose "Printers". Here's the
cool (and smart) part. When you click Next, a
bunch of checks are performed for you automatically, depending on the problem
area. In this case, the system checks all these things (Oh - and we're not
guaranteeing that it will always be this fast, but running all those checks took
less than a minute when I ran them just now. I bet you can't check all these
things in under a minute!):
Status of the Print service
Whether all the required agents are running
Whether all the required scripts exist and have the right
Whether there are recent problems that might be related
The next step depends on what is found by the automated checking.
Possible next steps include:
Go through the "problem determination" path to
fix problems that were found. Problem determination includes guided and
automated steps to help you solve the problem.
Use the provided checklists to do manual checks on the Smart Cube and workstation.
Use the provided link to search IBM Smart
Market for other suggestions.
Use the provided link to gather information for support (the system
finds and zips this information for you).
So next time you get that call, don't regret that breakfast you're
not going to get a chance to eat. Just pat yourself on the back for getting
OK. You’ve set up your IBM Smart Cube. You’ve installed administration programs on your workstation and configured your teammates’ workstations so that they can access the Smart Cube. Their passwords are set up, and IBM Smart Business software applications are installed, ready, and waiting to be used.
So what’s next? What should your users expect? How do they begin leveraging the IBM Smart Business environment to complete their missions — to collaborate, create, and deliver for your company? It literally starts with a launch.
The Quick Start (for users) or Smart Desk (for administrators) utility that you used to configure your colleagues’ workstations automatically creates an IBM Smart Business Launch folder on their desktops. The Launch folder is the gadget that lets your Smart Cube users take advantage of an organized Smart Cube desktop for a simplified user experience. They can:
View a directory of other people connected to the Smart Cube, with e-mail addresses and phone numbers.
Launch the IBM Smart Business applications needed for your company’s day-to-day operations, such as e-mail and calendars, just as they might launch other applications installed on their local workstations.
Leverage the User Programs Catalog to install IBM Smart Business client applications on their desktops, without configuration worries. (Users will need administrator authority on their workstations to do this.)
Access Smart Cube printers (for x86 Smart Cubes) and change their Smart Cube passwords, which will hopefully give you and your co-administrators extra free time to handle more advanced administrative tasks.
(For Smart Cube administrators) Manage Smart Cube applications, services, and users, and run the Application Installer, Network, and Setup wizards.
The Quick Start and Smart Desk utilities also have another function. After these are installed, they let your users access the Smart Cube by using a Web address based on the system host name instead of an unwieldy “code name” (a.k.a. IP address): for example, http://hostname, where hostname is the name you specified for your Smart Cube when you ran the Setup Wizard.
Would you believe there’s more? After your users are set up, they can stay up-to-date on news about your company and personnel by going to a wiki hosted on your Smart Cube, which you can tailor to meet your company’s needs. Smart Cube users can also connect their workstation network drives to the Smart Cube to copy and share files there. And you can even put your Smart Cube users to work for you by having them report potential problems, which the Smart Cube integrated problem determination can help you can investigate and resolve.
Becky will tell you more about working with those user-reported problems next week. So stay tuned for our next installment, and we hope you’ll continue to watch this space for more tips about IBM Smart Business topics in the upcoming weeks.
If you are like most administrators, you spend a good chunk of your time helping your users. Whether it is getting them set up and installing new software, or dealing with user-reported problems, it can eat away at your day.
This article starts a three week series on how IBM Smart Business handles the needs of your users. Today, I'll talk about setting up your users.
The first step is creating user accounts on your IBM Smart Cube. From the IBM Smart Business Administrator Panel, you will find an "Add Person" wizard on the People page. Fill out the wizard for each of your users, adding information such as their name, user ID, and optional contact information.
Next, you need to install software on the users' workstations to let them access the Smart Cube and applications. All of the software can be installed from a Web page, called the IBM Smart Business User Programs Catalog, served from your Smart Cube. The simplest thing is to give each user the URL (http://cube-ip-address:1180/dashboard/deploy) and ask them to install the software they need (they must have Windows administrator authority on their workstation). Alternatively, you can always go to each user's workstation to install these applications yourself. Worried that the message or even your users themselves may self destruct? Download the "Set up users' workstations" checklist from the Home page in your Administrator Panel which spells out the process and provides a place to specify what each user needs to install.
Which brings up a great question, what does each user need to install? The best answer ever: It depends. To access the Smart Cube, each user must have IBM Smart Desk (for administrators) or Quick Start (for users) installed on their workstation. Additionally, users can install any of the software they need to do their job including Lotus Notes for e-mail and calendaring, VoIP solutions, a drive mapping utility, or any of the special applications you purchased with your Smart Cube solution. Not a one size fits all approach, you decide what you want your users to access.
Next week, Laurie will share what your users will experience in working in the IBM Smart Business environment.
Our mission, and we do accept it, is to provide you with technical tips and techniques to help you and your business "get smart".What's the use of all of these cool gadgets if you don't know why or how to use them?
Your new agents of information on this journey are Becky, Laurie and me, Rachel (Agent R). We are all members of the development team that bring you IBM Smart Business, and our focus is on the documentation and customer experience. We're double-agents and we hope our not-so-secret communications will go both ways. We want to hear if you find a blog topic useful, if you are having problems, or if there is something you would like us to share.
Unless we are working undercover, we will have new topics for you every week. This month, we'll be talking about what information you should keep handy about your Smart Cube environment, how to get your users set up to access your IBM Smart Cube, and what the users’ experience is like.
Today we are announcing and launching Smart Business in the U.S. Even more exciting is the news around one of our ISVs, Intuit. Intuit has enabled their Quickbooks Enterprise Server application for Smart Business. With more than 50,000 clients using this software today, Quickbooks Enterprise helps clients run finance, inventory, sales, purchasing, and payroll. This application combined with IBM Smart Business provides small and medium customers a great financial management solution that is easy to deploy and maintain.This solution takes out the tedious IT tasks these customers have had to deal with previously.
Our first sale with Intuit will be highlighted as well. The customer, Dream Builders is exactly what we built this new platform for in conjunction with our ISVs. They are a small business with a very limited IT staff and budget. They instantly saw value in the proposal around how easy it was to get up and running, but more importantly how easy it will be to keep running and maintained. In addition they have deployed a VoIP solution as well by using Asterisk, another one of our ISV solutions from Digium.
Intuit has been very aggressive in getting not only Quickbooks Enterprise Edition on Smart Business, but they have also enabled and listed a total of 7 applications in Smart Market, a great suite of products for our joint customers that can take advantage of the feature/functions of the Intuit application along with the simplicity of Smart Business to run those applications.
You will see a lot of press activity around the launch, increased awareness and visibility of Smart Business. This will be a great day not only for Intuit, but the rest of our partners and ISVs that are in the Smart Market. We have been working closely with our ISVs the last couple of months on enablement and getting them ready for the launch. I’m excited to see the first Smart Cubes roll out the door along with partners’ applications. I was able to attend the Informix User group conference a couple of weeks ago in Kansas City. We had a session there for partners, customers and ISVs and I was delighted to see one of our ISVs, had a Smart Cube at their booth. They had a session later that day showcasing their application running on a Smart Cube. It was exciting to see them talk about the benefits of the platform and do a live demo of the solution. They were gracious enough to give me a little time to speak at the end of their session and once again highlighted for everyone the benefits of running on a Smart Cube – simplicity through deep integration is the key, customers can now focus on their business and not their IT.
It will be an exciting week for all of us involved with Smart Business, a lot of hard work, dedication and focus has gone into this by not only those of us from IBM, but our partners and ISVs as well.
I've had a lot of questions on the positioning and strategy around IBM Smart Business and the offerings from our Lotus team called Lotus Foundations. First, let's be clear, the strategy and vision is the same on where we are headed with both products. In fact, if you look, the Lotus Foundations offerings are part of Smart Market and show up when customers or partners are looking for a simple, appliance like offering around collaboration. IBM Smart Business as I mentioned in my first update is about solutions, both third party solutions from ISV's as well as IBM provided solutions. Lotus Foundations is a great example of this. There are many customers that need a very simple, low cost, appliance like collaboration solution, Lotus Foundations is perfect for that customer. In addition there are some complimentary applications as well that run with the Lotus Foundations offering. In addition, customers can find more robust offerings in the Smart Market, richer ISV applications as well as more scaleable back-end hardware servers to scale as the size of the company/users grow beyond the target for the Lotus Foundations offering.
The strategy is simple it's about solutions for our customers, easy to use, simple to set up and maintain, deep integration, and a new way for customers to find, research and implement these solutions. Lotus Foundations is part of the IBM Smart Business family, the offering shows up in the marketplace and we work together on future offerings, strategy and technology reuse. Already we share a common toolkit for our ISVs, we'll continue to work closely on getting the right solutions in the marketplace and dependent on the solution it could drive a Lotus Foundations server on the back end or an IBM Smart Cube, in all cases the customer doesn't start with the technology, but rather the solution needed.
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Another important part of the IBM Smart Business is the Smart Cube. Once a solution is found in the Smart Market there is a back-end platform that the solution runs on. What's different about the Smart Cube compared to just your plain off the shelf hardware is that it's a complete application platform with all hardware and software needed, preconfigured and ready-to-use, with no manuals required to set up and get running. In a few easy steps the solution can be up and running. The solution integration provides the simplicity that small businesses need to cut down on the IT skill needed. The operating system, middleware and other components are preloaded on the Smart Cube, the Smart Market solution is automatically detected by the Smart Cube and all entitlements and the solution itself is downloaded to the Smart Cube.
Set up and configuration is very easy - step by step and wizard driven the small business owner will find it intuitive and easy to use. Setting up e-mail, daily back-ups, instant messaging, and the application have the same interface, the same look and feel from a set-up and configuration standpoint, it looks like one solution. The customer no longer has to handle multiple CD's, read manuals and know things like IP addresses, ports, and network configurations.
The Smart Cube is always connected back to the Smart Market - it's how additional solutions can be added to an existing Smart Cube, how fixes for all aspects of the solution (application, middleware, operating system) are downloaded and applied to the Smart Cube. The connection back to the market provides the interface back into the support structure as well. Access to the knowledge base of information as well as electronic submissions of problems.
The focus on deep integration and a total solution view has enabled a new level simplicity and experience that is consistent across all elements of the solution. The Smart Cube is a crucial part of the platform that ties together the whole experience from the Smart Market to the Smart Desk.
I would like to hear your thoughts on what we've done to simplify through integration - the always connected aspect and the ability to easily add additional solutions.
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Welcome to IBM Smart Business. This is my first shot at blogging around this new initiative and am excited to get feedback and hear your thoughts on this new platform. The first thing I really want to discuss is the notion of "platform". Traditionally a platform is tied to specific hardware (PC, mainframe, Apple as an examples) or maybe even a software platform (Windows, Linux, WebSphere as examples). The new platform that is called Smart Business is targeted at redefining our view of what a platform really is. A platform in our mind should blur the lines of technology between hardware, software, web, and services. The end customer should see on integrated view into solutions as part of the platform. We break the new Smart Business platform down into three distinct entities: Smart Market, Smart Cube and Smart Desk.
I want to discuss in this first blog the Smart Market, the anchor point of the platform. Smart Market is a single place that customers and partners can come and find solutions that are relevant for their business. The "solution" view is key here, it's not about technology, it's about business solutions that can help the end customer solve a business need. The experience on the Smart Market is very much like we are used to as consumers when we learn, shop and buy consumer based products through the web. Customers can search by company size, price, industry, or solution type. An example would be: show me all Payroll applications for company size 50-99 that are priced under $2000. In one spot they can see several solutions that fit their search criteria, they can compare side by side for features and functions, pricing as well as read user ratings and reviews. They can see detailed information on the solutions that interest them the most.
The experience with Smart Market does not end after a customer finds a solution for the first time. All solutions tie back into the market after they are deployed. It's how customers obtain fixes for every part of the solution. It's where they come back to find complimentary applications or other line of business solutions that are needed for their company. The Smart Market also provides valuable information for the end customer from the user community. They can view wiki's and blogs that discuss specific applications, user tips, most commonly run into issues and how they are solved, most importantly we want and expect the end customers to be active in rating, reviewing and commenting on the solutions.
Smart Market has an entry for solution providers as well - where they can fill out listing packages for their solutions to show up in the market. The work required for this is simple, straight forward and very easy to complete. The Smart Market will provide more reach for the solution providers and open up their applications to a whole new customer set they have not been able to reach before. Easy to list, easy to sell and easy to maintain the relationship with the customer are key benefits for our solution providers and partners.
The goal of Smart Market is to redefine how customers learn, shop and buy line of business applications. Radically change how they manage the entire life cycle of the solution and most importantly take the complexity out of IT and focus on running their business, not their IT.
In future blogs I'll dig deeper into the Smart Cube and Smart Desk. Smart Market is the first of many exciting launches around IBM Smart Business that you'll be seeing, hearing and reading about in the upcoming months.
Our approach to Smart Business has always been interactive with our customers, partners and solution providers. Simplicity through integration, ease of use and a satisfying user experience is our design point. I personally want to hear what you like, dislike and your opinions. Share your thoughts — add your comment to this posting. (You must be logged in to comment; to log in, click "log in" at the top of this page.)