Do more with less: Achieve results-based government with analytics
Brittany Gotschall 2700050P02 firstname.lastname@example.org | 2013-04-02 17:00:03.0 | Tags:  ibm analytics smarter business government | 0 Comments | 7,224 Visits
Guest post from Blythe Howard-Chou, senior writer and content marketer, Business Analytics, IBM
The clamor in Washington around reducing the size and scope of government dominates the news cycles and the political discourse. As federal agencies strive to build smarter government, they grapple with how to reduce spending and justify programs while also continuing to provide high-quality services to citizens. From the President’s State of the Union address to recent actions taken by Congress, there’s a drive toward a leaner, more efficient federal government.
Doing more with less, however, means that some government organizations and agencies are working smarter; they’re using analytics to improve citizen and business services, manage resources more effectively, strengthen public safety and improve national security and defense.
governments, applying Smarter Analytics to daily decision making offers a
tremendous opportunity to better protect and serve citizens – if they can
improvements don’t just happen at the flip of a switch, however. They require
strategic changes in culture as much as people, processes and technology. The
good news is that government leaders are recognizing the power of analytics to
drive better outcomes. The recent IBM Global CFO Survey shows that government CFOs view
analytics as critical to attaining the best possible outcomes.
Join us on Tuesday, April 9, in Washington, DC forthe IBM Government Analytics Forum, which addresses how governments at all levels can use analytics to transform outcomes. Speakers include Ian Ayres, Professor at the Yale Law School and the Yale School of Management and author of Super Crunchers, and Danny Werfel, Controller, White House Office of Management and Budget.
Rob Dolan, worldwide government and education industry executive for IBM Business Analytics, and one of the three speakers on the keynote panel at the conference, spoke with me about what we can expect to learn about how governments are using analytics.
Based on your customer discussions, what trends are you seeing among government agencies?
We’re seeing a strong focus on driving performance improvement within the
federal government. But this is nothing new. Since passing the Government
Performance and Results Act (GPRA) in 1993, through the President’s Management
Agenda initiative begun in 2001 to today’s performance-improvement initiative,
federal government organizations have begun to adopt an analytics-driven
culture. That requires agencies to re-evaluate how they measure and assess
their performance and how they make decisions with the information they have.
Sometimes those decisions require the re-alignment or even the elimination of
certain programs. Only with that kind of approach, though, can federal agencies
achieve the targets set by the Administration.
What areas are government officials hoping to improve with analytics?
Decision-makers in government are looking at all areas: citizen services, workforce, security, operations and the reduction of waste, fraud and abuse. They’d also like to see improvements in functional areas such as program performance, budgeting and finance, reporting, tracking and management.
Officials are also using business intelligence and predictive analytics to understand patterns that may help forecast future needs. For example, the United States is expected to see the largest group in history, the baby boomers, begin to retire. This will place enormous strains on the federal government. Being able to understand the impact before it happens is critically important.
What are some examples of best practices?
There are so many great examples. At the United States Department of Agriculture, the Animal and Plant Health Inspection Service (APHIS) is using analytics to better handle and automate emergency action notification reporting.
Globally, other examples include:
These are just some examples where we’ve seen analytics have a significant impact.
Interested in learning more? Register today for the April 9 event and discover how government organizations are using analytics to match programs to demands, deliver uninterrupted services, ensure the welfare and security of citizens and operate more efficiently.