Guest post from Steven Savaglio, Senior Manager, Client Care, IBM Business Analytics
Who doesn't like it when there's one place to go for everything? It's why Amazon is so popular: I can get a book, a coat or a chain saw from Amazon. Or just about anything else. And what about Walmart? I can get a new bike, a loaf of bread and a furnace filter without driving to three different stores.
It's all about convenience and a better client experience.
For our clients, the key to a better experience often means getting answers quickly. The challenge, however, especially at IBM, can be the vast amount of information to sift through. To return to the store analogy, clients want great selection – that is, answers to a variety of questions -- and clear “signs” telling them where to find those answers.
So goes the thinking with the new Business Analytics Client Center.
In one place we've assembled an easy-to-navigate site where clients can get whatever they need post-sale. All clients need to do is click on the product they purchased to see how to get:
Think how much you appreciate it when a staff member at your favorite store asks, “Can I help you?” The Business Analytics Client Center not only makes it easy for clients to find the answers they need, it also makes it easy for them to identify an IBMer who can help, if needed. Clients can even provide feedback on the Client Center itself, just by clicking the Feedback link on the home page.
IBM Business Analytics clients use this software to meet business needs and solve business problems. Finding how to use the software better shouldn't be part of the equation. The Business Analytics Client Center delivers on the promise of a great client experience. Try it out yourself!