Guest post from Steven Savaglio, Global Client Care Manager, IBM Business Analytics
My definition of a good party: I’m surrounded by my favorite people, music, food and drink, and once I set up the party I can have one again whenever I want – with no responsibility for any clean up.
This is exactly what happens when a customer sets up their custom IBM Support Portal. Once set up is completed, which takes only minutes, the site is ready for interaction and access to the information you want – as you define it.
But what if you can’t attend the party as often as you might like? Then the party comes to you.
The IBM Support Portal is enabled to send notifications for the business analytics products you include in your profile. You’ll not only get information emailed on newly available fixes, updates, new versions of the software you are entitled, and more.
So what else might you run into at this party?
In the custom Support Portal you’ll also see:
· Tab to mingle with other users in the Communities section
· Link to submit your support request online, 24x7x365
· History of support instances
· Interaction with solution providers
· Tool to narrow down searches to just those products you own
· Product news and all the post-sales help you require
I have had the pleasure on many occasions to introduce clients to the features and benefits of IBM’s Custom Support Portal via demonstrations at IBM conferences. Inevitably I get the same response: “This is so cool! I had no idea this was available to me!”
So how can you join the party?
Click here to connect to the IBM Business Analytics Support microsite. In the center you’ll see a video on Custom Support Portal that provides more information. To get started right away click here.
Moving forward and in subsequent articles, we’ll look at the many other features of the custom support portal.
We also look forward to your feedback. Thanks for your help.