Guest post from Kosta Hatzis, Business Unit Executive, IBM Business Analytics Accelerated Value Program
IT is always facing challenges, and these challenges evolve over time. For instance, effective communications with customers have evolved into better managing social media channels, Search Engine Optimization (SEO) is being replaced by Search Engine Marketing (SEM), and CMOs are looking harder for ROI on each marketing dollar spent.
These challenges are the new strategic prerogatives for all organizations and have replaced the perennial offenders like managing new software deployments or the need for enhanced support services for software.
Organizations can now spend more time on these new strategic initiatives by employing the IBM Business Analytics Express Program, an Accelerated Value Program (AVP) offering that lets customer choose the specific business areas that may need enhanced support services. AVP Express allows customers to off-load the support maintenance work that can be a burden on smaller organizations, and re-task those resources to more strategic initiatives for the organization.
AVP Express is a comprehensive level of support focused on rapid, high-quality issue resolution for critical IBM Business Analytics implementations. The program offers broad access to enhanced support services such as priority call routing to a senior, specialized technical team; regular problem managements and software defect reports; and, weekly authorized program analysis reports, all of which results in accelerated time to resolution to any business analytics applications issues.
This program is designed for companies who need a higher level of support but not the full suite of an advanced support program. AVP Express provides customers with a dedicated product expert to help with customized deployments, conformance environment checks for third party software versions, and prepare for any possible challenges with specific IBM Business Analytics software.
I will give you more information on other AVP services and quantify the value that AVP brings to the table in my future blog posts. Read a previous post where I provide an overview on the AVP.
For more information: