Guest post from Kosta Hatzis, Business Unit Executive, IBM Business Analytics Accelerated Value Program
Reactive support never allows you to achieve quick ROI from your software investment.
Proactive support is the new industry trend. However, many assume that this service only comes at a premium price.
IBM’s premium support is designed to help get more value from IBM software, and deliver that value faster, which in turn directly benefits the company's bottom line.
IBM’s premium support services provide the same high level of personalized service for small companies or large enterprises, and regardless of the level of technical ability of the IT staff.
Consider the following situations. Do any of these sound familiar?
· Are you facing issues and want to reduce risks when planning the migration, upgrade or deployment of your IBM Business Analytics software?
· Do you feel the full value of your Business Analytics software is yet to be unlocked?
· Would your technical staff benefit from technical enablement sessions in specific product areas to close skill gaps so they can be more productive whether working on major projects or managing day-to-day technical operations?
· Have you purchased software licenses that are not being used?
· Do you need customized and personalized support?
If you answered "yes" to any of those questions, we advise trying the IBM Software Accelerated Program for Business Analytics. The Accelerated Value Program (AVP) is a premium support offering designed to provide software support solutions that are comprehensive, yet flexible enough to meet any support needs.
The Program provides a level of IBM support that is significantly greater than standard Technical Support arrangements where staff is dedicated to the customer, focusing on proactive services, and AVP teams coordinate availability of all IBM resources. The team works to help avoid potential future problems and issues to your critical applications.
AVP experts assist with everything from installations, upgrades, to security issues for IBM business analytics software. These experts will pair with our customers to understand their environment and offer solutions that cater to their specific needs.
I will give you more information on this service and quantify the value that AVP brings to the table in my future blog posts.
For more information:
· Read more about the IBM Software Accelerated Value Program for Business Analytics
· Send an email to the IBM Business Analytics Accelerated Value team
· Read more about the IBM Software Accelerated Value Program, which is available for all IBM software brand