The flexibility and cost savings make hosted IP PBX services an appealing option for small businesses that need scalability, have remote employees or multiple locations, or those just looking to keep expenses down. However, as with all technology solutions, one size doesn’t fit all. Selecting the right virtual PBX depends on your company’s particular needs. I recently talked with Rob Wolpov, President of Junctions Networks (provider of OnSIP business VoIP). He suggested two key points to consider when choosing a virtual PBX provider.
Is “Unlimited” the best deal?
Although it may feel like you spend the entire day on the phone, a typical employee actually spends less than an hour per day on the phone unless they are help desk or call center agents. While unlimited calling plans sound like a great deal, Mr. Wolpov believes that most small businesses will benefit more with a per minute plan. He suggests creating a spreadsheet to compare a flat rate plan against a “by-the-minute” plan using your current phone charges for comparison purposes. Companies with seasonal business - and therefore phone usage- could find themselves overpaying during both quiet times and busy times if overage charges kick in once they exceed the flat rate minute limit.
Consider buying your own phones
Buying SIP phones that work on any SIP-compatible system can also save you money over taking the “free” phones offered with a service contract as the cost of the phones are built into the contract price. SIP phones range in price from $75-150 per phone and connect to the router with regular ethernet cable. You can avoid being locked into a long term contract and can use the same phones if you decide to switch providers. Remember: A little homework upfront on picking your next phone system can save you real money for months and years to come.
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