It’s generally difficult for business to recover after a disaster. Why? One of the big reasons is they can’t respond to customer needs quickly enough, to generate cash flow. In some cases they have lost customer records and are unable to re-connect with most of their customers.
Let’s set the scene. You come in to your office one day and find out that all your financial records, contracts, employee files and customer records are gone. Your computer systems, telephones and trash cans are all that remain. For the next several days or weeks, you have to somehow resurrect all of your information. You’re now at the mercy of clients, partners, banks, lawyers, accountants and others who might have copies of the information you need to restart your business. Think about the prospect list your staff spent six months developing. Or the list of
All of this sounds bad, right?
But it could be worse. What if you woke up and realized that all of the above actually happened because your entire business was gutted in a fire. Not only is all of your data gone, but your telephones, computers, servers, file cabinets and yes, even the trash cans are gone as well.
In the first scenario, at least you could return to a decent office, with electricity and phones that work. This gives you a fighting change of resurrecting your business. However, if everything is destroyed your chances of salvaging your company decrease significantly.
What’s the solution? There are three primary things you need to do:
First, have a disaster recovery plan in place. This plan should include all contact information for your staff, staff, how to get in touch with emergency services and a lot more. A disaster specialist can help you prepare a recovery plan.
Next, ensure all of your data, and I mean
Finally, consider the costs to contract with a company to have a remote office setup ready to go in a certain number of hours (or days), so you can move into a fully functioning office. If you outsource your telephone service to a managed telephone provider, for instance, switching your telephone lines/number to the remote location will be easy.
Let’s hope disaster never strikes. But if it does, and you have a plan, you’ll have more than a fighting chance to survive.
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