One of my more fun tasks at the moment is being the track chair for the Hot Topics in Service Management track at Pulse 2010. My job, along with a team of colleagues representing a wide range of subject areas, is to come up with a set of twelve sessions that provide a comprehensive survey of the challenges facing business leaders in service management today. It's quite a challenge.
Recently Kathleen Holm was asking me about what constituted a Hot Topic and what kind of sessions and topics we are looking forward to in this track. You can read her notes on our conversation here. As you can see, we're really interested in covering a wide range of topics that businesses are wrestling with right now, including cloud computing, sustainability, security, storage and information management and much more. There is a lot to cover and if anything, our problem is going to be getting through everything we would like to cover in just twelve sessions.
Part of the challenge in putting together this track is deciding what's hot, what must we absolutely cover and, in some cases, what's not quite hot enough to make the cut. Of course as I talk to different people I get different opinions about this. Everyone has their favorites: to the cloud people, cloud is the hottest; to the security people, it's security, and so on. Everyone seems to agree roughly on what's hot or not; the contention is over what's hotter than what!
This of course is the stuff of technical debate and something our industry is famous for: endless arguments about the relative merits of X versus Y. Unfortunately, like most of these debates, the result is usually more heat than light. So aside from some tough decisions we may have to make about excluding a certain topic in favor of another one, I'm trying to stay away from these debate as much as possible.
That said, the mere existence of these debates got me thinking: the hottest topic in service management is how to get beyond these debates, how to break through the analysis and start working on getting things done. That should be our focus in this track: real-life examples of making a decision and building something in an environment where a lot of people are still debating what the problem is. That's the hottest topic!
So What *is* the Hottest Topic in Service Management?
Pete Marshall 110000HXS0 email@example.com Tags:  pulse pulse2010 service-management hot-topics ibmpulse 884 Visits