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Delaney Turner 270002T14M firstname.lastname@example.org | | Tags:  ibmsoftware business_intelligence predictive_analytics spss telecommunications telco cognos
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In this week's feature article, we look at how for telcos, social networks can act as a new source of insights into customer behavior and sentiment, and how they can use business analytics to leverage these insights into lower customer churn rates.Maintaining subscriber relationships and increasing average revenue per user ... Read more