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The Performance Perspectives Blog: Are you meeting expectations?
Delaney Turner 270002T14M firstname.lastname@example.org | | Tags:  cognos innovation_center bi_champions_kit
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“In business, you set goals for your team, and you hold them accountable to those goals,” If you don't achieve what you set out to accomplish in terms of performance, then you ask tough questions to find out what went wrong."
Chris Rudge, CEO of the Canadian Olympic Committee, made that observation on Monday as he conceded that Canada would not “Own the Podium” as previously predicted.
While his words refer to the program built to groom Candian athletes for greatness, they're equally relevant to you if you're rolling out a performance management deployment.
With the Games heading into their final days and Canada sitting in fifth position, officials and observers alike are wondering whether expectations were too high, and what to do differently next time. Canada invested $117 million in training, resources and equipment for its athletes. VANOC, the organizing committee, finished the facilities early to help them hone their home-field advantage. Some athletes, like skaters Virtue and Moir, exceeded expectations and credited the program for their success. Others, like champion skeleton slider Melissa Hollingsworth, fell short and were visibly distraught afterwards.
“There's going to be a lot of questions asked about Own The Podium," Rudge acknowledged. "We will eviscerate this program in every detail when we're finished.”
No doubt you’ve invested heavily in your own initiative – finding the funds, getting people on-side, wrangling the data and spreading the word. Most of the time these efforts do pay off. But on those occasions when they don’t – when results fall short of expectations – your entire project will be at risk.
Like for Olympic athletes, threats to your performance can come in many forms. Sometimes despite extensive preparation, things will still go wrong. So before you begin your rollout in earnest, prepare yourself by answering a few key questions:
It’s a fine line to walk between what you can realistically deliver and what will get people excited. Donna Spencer writes that “Own the Podium” was necessary to aim high and capture the public’s imagination. No doubt you have ambitious goals for your deployment. The key is to set the right expectations and prepare the right contingencies if things should go wrong.
Need help setting expectations? Get the resources you need from our Cognos BI Champion's Kit or Innovation Center for Performance Management
Don't forget to pay attention to shifts in expectations. Last week, 15 per cent of respondents said Team Canada had to finish in first place in the overall medal standings for the games to be considered as success. Now, the proportion has dwindled to eight per cent. However, one-third (34%) of Canadians would consider it a failure if Canada fails to take the gold medal in hockey.