Since I'm barely ready for the holiday season, I'm certainly not ready to ponder the end of a decade and it's been relatively easy to ignore these articles. However, I read one article about the evolution of business applications over the last decade that caught my attention: http://www.theregister.co.uk/2009/12/10/business_application_suppliers/
Many of you think back fondly to 1999, and the deluge of customers who replaced homegrown code with packaged business applications in order to stave off the threat of a Y2K meltdown. No doubt, 1999 was a great year to be in IT sales. But how many of those customers are staying current with technology, and how have those applications evolved with changing technology and standards?
More importantly, how can and should these applications move into the next decade? The referenced article discusses how applications adopt to open standards, integration, and new delivery models. The article concludes that “the most sought-after attribute from business application providers over the coming decade will be value-oriented customer centricity.”
While the meaning of “value-oriented customer centricity” is fairly vague, it is quite clear that Smart Business applications deliver high value on a simplified and low cost platform. That's value-oriented. And because Smart Business makes it easy to integrate applications from a variety of partners, each solution is customer-centric.
As partners in the Smart Business solution, IBM and it's participating ISVs are uniquely positioned to enter the next decade with the business solutions that customers want. I look forward to our continued success together.
Happy Holidays, Amy