Placing the Customer at the Centre of Product Design
Our latest release of IBM Tivoli Netcool Performance Manager (TNPM 1.3) saw the adoption of an ‘Outside In Design’ methodology for the design of our operational console user interface. This involved early consolation with our customer base and continuous customers input throughout the development cycle to ensure that the visual layout, navigation and design meet their needs.
Exposing storyboards, concepts and prototypes to our customer base for the first time in the product led to the emergence of a new partnership model of software design between the customers are our development team here in Ireland. Combined with the introduction of Cognos based reporting, the operational console results in a dramatically improved user interface from previous releases.
While we always captured customer needs to drive product requirements, we have now brought them directly into the early stages of product development. This ensures not only that they directly influence the look and feel of the product, but that it is now designed around the user. Given the perspicuity of customer need this methodology delivers it is now firmly established as the basis of future release design, which we hope will deliver a superior customer experience as we continue to invest in Tivoli Netcool Performance Manager.