Welcome to our blog for Netcool, which will include Consolidated Operations Management (including network and event management) as well as our Performance Management suite. The intent of this blog is to provide you with interesting topics and the most up-to-date information about our solutions. Over the next couple of months, visit our blog and read about hot topics like smarter telecommunications, technology trends like Long Term Evolution (LTE) and Metro Ethernet, and stay connected up with our latest offerings and assets. A team of IBM experts will be contributing to this blog and will be here to listen to feedback from you, our readers. We look forward to blogging with you!
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  event service mobile netcool providers congress smart communication world communications 950 Visits
As the world becomes increasingly instrumented, interconnected and intelligent, communications service providers (CSPs) will play a critical role making industries, cities, and our planet smarter. CSPs build and operate the underlying fabric that interconnects the world, captures and makes sense of the data generated by trillions of instrumented devices, and provides the location and context-based intelligence that can drive new, exciting services. Our clients are embracing the smarter planet promise by deploying smarter solutions that can help make communications smarter and deliver profitable revenue, cost savings, and deeper customer satisfaction.
It is time to meet again at Mobile World Congress 2011 and we are looking forward to seeing you there for another successful event in beautiful Barcelona! MWC agenda shows an impressive list of CEO keynote speakers and includes more than two dozen conference sessions covering a range of technology and business topics, featuring industry experts from around the globe. Check out the full MWC Agenda and look for the TM Forum session with Denis Kennelly, CTO & VP Business Development, telecom, IBM Tivoli.
Please visit IBM in Hall 1, Booth C31 and The Embedded Mobile House in the Courtyard to interact with our experts to understand how IBM's smarter communications solutions help Communications Service Providers:
Click here to schedule a meeting with IBM executives and subject matter experts at the IBM Pavilion in the Courtyard, or to request a booth tour or a private demonstration.
Looking forward to seeing you there!
Heath Newburn 0600001SYA email@example.com Tags:  consops consolidated-operations business-service-manageme... service-management netcool bsm 2 Comments 15,622 Visits
I do a couple of couple of dozen briefings a year and inevitably I get asked to talk about Business Service Management (BSM), even though I'm not the BSM guy. Why? Because we all know that BSM is important, it's how companies visualize and relate what's happening throughout IT and the business via models. Everybody's talking about it and some are even doing something about it. It's what's getting the hype in magazines and is the darling of the analyst community right after cloud (which is a topic for another day).
The fascinating thing that happens in these briefings is that the bulk of the discussion time isn't spent on constructing the business models or in the lots of cool ways to build dashboards, but rather about where all that data comes from, how to discover all the sources of it, how to identify what's healthy and what's not and how the heck you manage it. This is the heart of the matter, it's fascinating that what gets left out of the discussion by many vendors -- Consolidated Operations. Consolidated Ops is what helps deliver on the promise and potential of BSM. The ability to integrate and contextualize the feeds from thousands or tens of thousands of devices generating a deluge of data is the only way to enable a successful transition from resource-driven reactive management to services-driven proactive management. It's amazing how so many vendors seem to gloss over the importance of the need for broad and deep integrated event management ...
In order to make this miracle happen, we need more information. We don't need more data, nobody wants more data. We're drowning in data, we've got way too much data. What we lack is information. Data only becomes information through context. Context is king.
Context is what enables us to move from being an organization that is "126.96.36.199 ping unreachable" to "The router BFG973, building 42, floor 3, rack 7 slot 3 owned by Jerry W., pager 512-823-8305 has an 83% chance of reaching I/O saturation in the next 48 hours, effecting the customer order entry line of business which has an SLA penalty of $7500/hour. The last change was to Big Buffers max, setting was 150, setting is 20" (and a nice link to click on the link to the last authorized change which says it should have been set to 200 and a link to provisioning to complete the correct change if we want to go really nuts). If you're carrying the pager, which problem do you want to work? In a retail banking operation, if the print servers are down in the branch office and the central mortgage loan application is running 2 minutes slow, which is more important to work first? Does it make a difference if it's a weekend?
The ability to create this context is at the core of event management. Being able to incorporate performance data, config data, change data and fault data into a cohesive view of the enterprise is what enables operations to move from a reactionary force driven by customers reporting outages to a proactive team that is able to manage the resources in terms of the value they provide to the organization, rather than if they are available or not. Now we can understand the value of "Slow is the new broke". Managing to red is dead isn't sufficient.
We want to use this blog as a place to talk about how we're delivering on the promise of IBM Service Management, Dynamic Infrastructure, Business Service Management, Consolidated Operations for OSS and the data center. Operations is one of the toughest gigs in IT. If you're doing a perfect job, you are invisible, but let something break and suddenly your bosses know your kid's soccer game schedule. Raising the capability, visibility and recognition of operations teams is something my colleagues and I are passionate about. We hope this starts a conversation that you get as excited about as we are.
vijayan kallil 270005E5DD firstname.lastname@example.org Tags:  virtualization mobility tivoli netcool management cloud network 1,099 Visits
How would you rate your network strategy? Before you answer that question, also consider how you would rate it against your competitors.
Is your current network strategy sufficient to equip you to outperform your competitors?
As business processes continue to become increasingly dependent on a heterogeneous mix of IT infrastructure and applications that extend beyond the boundaries of the enterprise network, your network strategy becomes even more important to success.
Further, as new technologies like virtualization and cloud offer cost savings and increased levels of agility, does your network strategy have the means to deal with these new complexities?
The New Network
The network itself has been reborn with cloud computing and virtualization technologies, as the network plays a pivotal role in the delivery and performance of cloud-based services.
As a result, your network strategy will play a pivotal role in achieving significant costs savings and increased levels of agility, which is why an integrated network management solution is critical to your strategy’s success.
For example: consider how bandwidth will impact cloud services. The number of virtual servers inside the cloud is in a constant state of flux; new servers are being created all the time. Each requires network bandwidth to fulfill its intended function. If that bandwidth is inadequate, virtual server performance will suffer, and so will be the performance of the applications and services it's responsible for.
It’s not just application traffic, but the mobility of virtual machines also requires more network bandwidth as well, putting increased onus on networks.
Comprehensive Network Management Solutions
Traditional legacy network management tools cannot meet the new challenges of cloud and virtualization and demands a much more holistic approach and solutions.
Organizations willing to invest to make that transformative shift to cloud, expecting better business outcomes, need to also reengineer their network strategy.
They must think beyond compute and server virtualization to ensure they have an integrated end-to-end view of their entire infrastructure including networks
Network management must move away from simply monitoring end points of IT infrastructure to monitor business service availability and performance.
In essence, Network management must transcend to a comprehensive service management solution to achieve the promises of cloud and virtualization.
Learn more about the topic here http://bit.ly/MzouY8
The IBM Champion program is still accepting nominations for experts on IBM Tivoli Software
Nomination process and eligibility
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  pulse energy intelligent utilities management & metering network 785 Visits
To help utilities monitor and manage smart meter events, alarms and data, IBM launched the IBM Intelligent Metering Network Management software solution for greater visibility, control and automation of the smart metering infrastructure.
Here is a clip from the Pulse 2011 Expo Center, where Jai Arun is discussing the new software solution:
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  advanced management smart intelligent grid network metering infrastructure 939 Visits
Utilities are deploying millions of smart meters across the globe for energy, water and gas metering and expecting over 300 million smart meters globally in next few years. These meters require networks to be secure, reliable and scalable.
To help utilities monitor and manage smart meter events, alarms, and data, IBM is launching Intelligent Metering Network Management software for greater visibility, control and automation of the smart metering infrastructure. The IBM software taps data captured from smart meters – on service availability and assurance – then correlates it according to policies and thus gain greater insight enabling operational improvements. When data events fall outside the normal patterns, the IBM offering can automatically trigger customer service to create a work order or for staff to review the issue and take the appropriate actions. By doing this, IBM software can help detect and even prevent network faults. Furthermore, with more insight into the location of faults, the utility can manage their services more efficiently with fewer truck roll outs.
IBM Intelligent Metering Network Management provides an end-to-end service management approach with real-time monitoring of the wide variety of devices residing on the transmission and distribution networks. The solution enables utility companies to create a ‘manager of managers’ by integrating service management for multiple devices and networks into a single network operations view.
To read more about this new solution recently announced at Pulse 2011, please click visit the Intelligent Metering Network Management webpage.
Introducing Dean Kamen, who will deliver the Guest Keynote at Pulse 2011, "
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  network providers communication mgmt user group virtual csps service 726 Visits
Register now for the North America Network Management for Communication Service Providers next virtual meeting on January 18th! In this virtual meeting, IBM will provide a fresh overview of the IBM Tivoli Service Management Roadmap as it pertains specifically to Communications Service Providers. We are partnering with customers and sharing knowledge and best practices for CSPs. This is a great opportunity for you to drive personal and CSP user group issues to IBM and network with others. Hope to see you there!
Christina Francese 110000BY8Q FRANCESE@US.IBM.COM Tags:  csp assurance service netcool telco network management pulse 943 Visits
After a century of dominance by voice services, demand is shifting to a much broader set of services. And with the advent of convergence, MPLS, wireless and voice over IP, content-based offerings and other market-impacting technologies, service providers must adapt new innovative methods to manage both next generation networks, service performance and the overall customer experience. The Network Management and Service Assurance stream at Pulse 2011 will explore how effective network and service assurance enables control of the entire communication and content management infrastructure. It will discuss strategies and methods for gaining greater visibility into how key network and application elements impact service quality and delivery. Sessions will highlight best practices and client experiences across service quality management, event and performance management and other OSS/BSS functions.
Smart Industry Solutions track: The “smarter planet” is creating opportunities for new, differentiated services. From smart energy grids to smart cities, this track will explore how visibility, control, and automation can be leveraged to deliver and manage new services that span business and IT. Presentations from industry experts and clients will include Telecommunications, Energy & Utilities, Banking & Financial Services, Insurance, Aerospace & Defense, Automotive, Chemicals & Petroleum, Government, Healthcare and more. Industry Roundtables: In these "by invitation only" sessions, client executives meet to share best practices and industry challenges and solutions. Industry roundtables are 2.5 hour sessions followed by a private reception. Each roundtable is lead by Network Management and Service Assurance for Communication Service Providers track: This track will show Service Providers how IBM helps create an integrated, automated Service Assurance environment. Effective network and service assurance enables control of the entire communication and content management infrastructure, and visibility into how key network and application elements impact service quality and delivery. Sessions will highlight IBM Tivoli’s latest service quality, event and performance management capabilities by sharing best practices and telecommunications client experiences.
Industry Roundtables: In these "by invitation only" sessions, client executives meet to share best practices and industry challenges and solutions. Industry roundtables are 2.5 hour sessions followed by a private reception. Each roundtable is lead by
Network Management and Service Assurance for Communication Service Providers track: This track will show Service Providers how IBM helps create an integrated, automated Service Assurance environment. Effective network and service assurance enables control of the entire communication and content management infrastructure, and visibility into how key network and application elements impact service quality and delivery. Sessions will highlight IBM Tivoli’s latest service quality, event and performance management capabilities by sharing best practices and telecommunications client experiences.