Making an x86 server purchasing decision can be a difficult task because you need to evaluate and compare many product features of different vendors’ x86 servers, starting from purchase price and delivery times, then going through the reliability, performance and efficiency, and ending with service and support attributes.
One of the most helpful approaches to evaluate and compare different x86 platforms is to look at the feedback from the clients who are already using the hardware and who can share their actual experience with the platform. One type of feedback is industry analyst reports that are based on client surveys. Very often, these reports “measure” a client satisfaction index that is based on an extensive set of system attributes that are rated by clients.
A recent report that evaluates client satisfaction is “Corporate IT Buying Behavior & Customer Satisfaction Study, x86-based Servers, First Quarter 2014” published by Technology Business Research, Inc. (TBR). (The report can be found here: ftp://submit.boulder.ibm.com/sales/ssi/ecm/en/xsl03090usen/XSL03090USEN.PDF, PartnerWorld ID is required to access the report). This report contains the results of the latest survey that was conducted across IT decision makers and was intended to find out how clients are satisfied with their x86 server platforms from different vendors by computing overall customer satisfaction index, as well as satisfaction indicators across twenty-two x86 platform attributes that are grouped into three categories:
Sales Satisfaction Index
Product Satisfaction Index
Service Satisfaction Index
I encourage you to read the full report to get the details of the methodology used and satisfaction index referred before making a purchasing decision. Meanwhile, I want to share few key points from this report.
First, IBM System x servers achieved the highest overall rolling 6-moth customer satisfaction index across all server vendors mentioned in this report. This is due to the fact that System x servers were recognized for outstanding service and support, backed by high quality and reliability factors.
Second, System x servers achieved the highest score in each of three satisfaction index categories: Sales, Product and Service. System x servers delivered the majority of x86 platform attributes that clients consider critical for their satisfaction, including purchase cost, hardware quality and reliability, performance and efficiency, total cost of ownership, as well as on-site service and support and parts availability.
These high client satisfaction results were possible due to the System x’s X-Architecture design principles: Provide highly reliable, scalable, efficient, secure, and easy to service platforms for the most demanding client applications.
Ilya Krutov is an IBM Redbooks Project Leader. He writes books and papers on various topics related to IBM System x, IBM BladeCenter, and IBM Flex System. Follow Ilya on Twitter at @IlyaAtRedbooks.