IBM Social Software
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  social-software ibm-connections 310 Visits
I also want to ask you all to come to the UX Lab and talk to me about two areas that we've been knocking around on the blog.
First, in my blog about new features I got a lot of good feedback - and there was considerable interest in providing and Admin experience. I'd love to hear your thoughts on this, and I'd love to sit and draw up some simple wire frames based on our discussions to take back to the dev team and help to form future designs. Second, I've gotten a lot of interest in metrics, and I'm happy to say that I've come armed with a bunch of materials around this area. First, I've got some designs to show you and I really want to hear what you think...in particular these designs address an out of the box experience. I want to hear what you think about this area and what you'd like to see for an out of the box case. Of course, for this kind of design we need to find the sweet spot that covers as many customers cases as possible. I also want to let you know that our design for metrics includes extensibility so that you can pick and choose metric parameters, what data items to collect, how often, etc...and even tie this to custom data you've added to your connections deployment, (e.g., profiles custom data fields). And I've got a questionnaire around metrics I'd love for you to fill out and get back to me, all of this will inform the next version of Connections and how we handle metrics.
Suzanne Livingston 110000F23G email@example.com Tags:  social-software ibm-connections 324 Visits
I just want to say welcome to Lotusphere and I hope you come and see me in the UX lab, I'll be there on all week.
Our hours are 11 to 6 on Monday, 9 to 6 on Tuesday and Wednesday, and 9 until 12 on Thursday. On Tuesday at 3:30 I'll be conducting a roundtable on community customization and on Wednesday 3 to 4 I'll be running a chalk talk about groups and group design across products.
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  social-software ibm-connections 715 Visits
The IBMÂ® LotusÂ® Connections 3.0 Connector for LotusÂ® Quickrâ„¢ With the IBMÂ® LotusÂ® Connections Connector for LotusÂ® Quickrâ„¢, you can create associated Lotus Quickr team places for Lotus Connections communities. A Lotus Quickr team place provides a central location from which a team can organize, share files, and collaborate on documents. Every Lotus Connections community owner can optionally choose to create an associated Lotus Quickr team place. Updates made in the Lotus Quickr team place are aggregated in the community overview page, making it easier to stay current with projects and work collaboratively. Access control and membership of the Lotus Quickr place is determined by the often fluctuating Lotus Connections community membership; it does not need to be managed separately. This version of the connector supports integration of Communities in Lotus Connections 3.0 with Lotus Quickr 8.5 services for WebSphereÂ® Portal and Lotus Quickr 8.5 services for LotusÂ® DominoÂ®.
The IBMÂ® LotusÂ® Connections Connector for Confluence Wiki: With the IBMÂ® LotusÂ® Connections Connector for Confluence Wiki you want to make a third-party wiki available to Community users, you can integrate Confluence Wiki with the Communities application . The connector supports Confluence 3.0.2 . When Confluence Wiki is integrated with a Community, a link to the parent wiki page is provided in the navigation sidebar in the community's overview page. Community members automatically become members of the wiki, and any changes to Community membership are propagated to the wiki. Community members have access to any feeds associated with the wiki, and attachments and comments on the wiki page are accessible from the Community. If the Community associated with a Confluence wiki is deleted, the wiki is also deleted.
Suzanne Livingston 110000F23G email@example.com Tags:  social-software ibm-connections 609 Visits
We recently completed an expert hour on Facebook about Lotus Connections and its accessibility features. Four of us who have been involved with making Lotus Connections work better for everyone, including people with disabilities, answered questions. The questions and answers are still available to review at http://www.facebook.com/IBMAccessibility
I'd like to expand on one of the questions asked during the session, which is: â€œHow does IBM use Lotus Connections internally?â€� After all if it's good you would expect IBM would be using it. The answer is: we certainly do. Connections has been available to all IBMers as a standard tool for more than a year. In that short amount of time weâ€™ve built or posted over:
But even before that, early versions of Connections and pieces under development were available for early adopters. I've been using Connections for over five years, from some of its earliest development phases.
Let me tell you why I use and love Lotus Connections.
First, it gives me incredible visibility to all the things that are going on inside IBM and what people are thinking. It is the first place I go to look whenever I'm searching for anything inside the company, because chances are good that someone else has already created a bookmark or included a presentation or written a blog topic or commented. Often there is a community of people interested in the same topic, and I immediately have knowledgeable people I can contact, ask questions of, and collaborate with. This allows me to network in a fast and efficient way so that I do my best work for the company without artificial structure or limitations.
But Connections is more than simply finding data. It's about easily sharing and contributing what I know and what I'm up to in a way that can help others and lead them to me on certain topics. It's easy to create something called a community. Communities of IBMers with similar interest use several Community tools to share information and collaborate:
Connections is both an integrated and secure environment. There may be tools that do similar functions individually out on the Web. But Connections has solid security foundations, so that I know I can share and protect information according to how it needs to be managed. I have options to restrict the visibility, access, and â€œeditabilityâ€� of any information that I create in Connections. I can keep draft content to myself, I can share it with a very limited number of people, or I can make documents that everyone can see and edit.
Blogging and micro-blogging (think Twitter) are ways of sharing your thoughts, opinions, and current status on personal or professional projects. I use Twitter, Facebook, and blogs for public things. But for work, with the security of Connections, Iâ€™m able to tell my coworkers what Iâ€™m doing at the moment or be a critical thinker on topics, without worrying about external exposure and somehow risking my companyâ€™s reputation. This lets me speak my mind more easily. It also benefits others inside the company seeking similar information.
One of the most important reasons that I really like using Connections is that I know all of my colleagues are able to use it as well. Not everyone has the same physical capabilities, but everyone's ideas and opinions are valuable in an organization. When I search for information I don't want to artificially limit that search to only people who are â€œtemporarily abled.â€� A tool that is not fully accessible essentially does that, because limitations in the software may keep people who are aging or who have physical disabilities from contributing. So, I'm confident that when I search for information in Connections or invite participation, all of my colleagues can be involved. That increases my confidence that I'm getting the whole picture and collaborating in the best way.
Connections is my tool of choice for collaborating with my business peers. I'm delighted to have helped advise the development team on accessibility questions. I think if you try it, you'll agree that it's a top-notch tool with best-of-breed accessibility features.
If you want to try it for yourself, you and your team can test drive without cost at Lotus Greenhouse (https://greenhouse.lotus.com/home/login.jsp).
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  social-software ibm-connections 509 Visits
second native iPhone application for Lotus Connections was made available in the iTunes App Store. We wanted to learn more about the application and luckily we had the opportunity to talk to one of the creators of the application. Read on to learn more about mLinked:As you are probably aware by now, last week, the
What does ilionx do?
ilionx is a ICT service provider with over 200 employees who use their knowledge of ICT in diverse sectors such as commercial, industrial, transportation, government, non-profit, finance, telecom, media and utilities. The size of our company enables us to realize medium-sized projects and to be a robust partner in long-term cooperation agreements, without losing our flexibility. ilionx has strong partnerships with IBM, Microsoft and Oracle.
Within the Netherlands, ilionx is one of the largest IBM Business Partners. For over 13 years ilionx has built expertise on IBM Lotus Software.
For this project ilionx worked together with Everdune, an innovative and agile software company from the Netherlands. Everdune creates life simplifying mobile software and services. They connect people with each other and with relevant information based on their location.
Everdune is an expert in mobile technology.
What drove you to create mLinked?
When we adopted Lotus Connections as a major social platform, we felt IBM succeeded in mobilizing the platform. However, when working with Lotus Connections on an Apple iPhone, we experienced some barriers when doing simple things as posting a status update or reading a blog. Users always had to login to the site and navigate through several screens before they could read a blog entry or post a status update. Although ilionx adopted the iPhone as a companywide phone, we saw in our web statistics that pages were not visited very often using this mobile device. We quickly realised a native iPhone application would be helpful to extend the platform to mobile users.
Why did you decide to create a mobile application for Lotus Connections?
Since ilionx did not have much experience in building iPhone applications, we first looked for some smart people that would create an iPhone application for Lotus Connections. After the appearance of the developerWorks application in the iTunes App Store we thought maybe IBM had developed something we could use. The developerWorks app was hard coded to only work with developerWorks and since no one else seemed to be working on a solution, we decided to build something ourselves. Believing our good relationship with Everdune and their knowledge of mobile application building, the decision to build the mLinked application together was easily made.
We decided to initially build a free application, pre-configured for the three largest public Lotus Connections networks: developerWorks, Lotus Geenhouse and BleedYellow. Due to security reasons we are not able to connect to the Lotusphere online (lsonline) environment, otherwise we would have added this environment as well.
With the free version now available we will launch a paid version of mLinked shortly. Using the full version, users will be able to connect to any Lotus Connections environment by entering the endpoint URL in the settings menu. And just like the free version, they will be able to connect to multiple Lotus Connections environments.
Will you be creating any other apps on top of the Lotus Connections API?
We have plans to offer companies the option to buy a custom made version of the application from the iTunes App Store. This version will be branded (logo and colours) for the specific company. We will publish the version, pre-configured for the company environment as a free app to the iTunes App Store. Employees of the company can then download it as a free application.
We strongly believe the mLinked application adds extra value to our and other Lotus Connections implementations for customers. ilionx offers turn-key Lotus Connections implementations through our service linkedx on Cloud, hybrid and on-premise basis (visit http://cloud.ilionx.com).
What do you expect will be the response from the community?
Hopefully the community enjoys using mLinked to connect to their social network though a mobile device with all the benefits of a native iPhone application.
Since the opinion of the community is very important for us we would like to hear which features should be incorporated in future versions. Feature request can be posted on our forum at http://www.mlinked.biz
What's your goal in terms of downloads?
We did not set specific goals in terms of downloads. Our goal is to add value to our solutions and services for linkedx and Lotus Connections.
What's the difference between the paid app and the free app?
In terms of functionality there are no differences between the free and the paid version of mLinked. The free version is pre-configured for use only with developerWorks, Lotus Greenhouse and BleedYellow, where the paid version enables the user to configure their own servers. It is possible that future releases of the free and paid versions of the app will differ in number of features offered.
How easy was it to build an application on top of the Lotus Connections APIs?
The API's where quite clear and easy to use for the functions we've implemented so far.
And for $1.99 that's very affordable. What new features are you working on for your next release?
There are many features we would like to add to the application .
- Cross posting of status updates to Twitter (maybe Facebook and Linkedin as well)
- Viewing responses on status updates
- Links from status updates to original postings
- Adding comments to blog postings
- Browsing and editing Forum postings
- Browsing bookmarks
- Browsing and viewing files
- iPad, Android and BlackBerry support
We will also closely watch and incorporate feature requests posted to our forum on the website.
Wow! That's very exciting, so I have to ask, when is the next release ?
We are constantly working on the application. mLinked free is already available and the paid version has already been submitted to Apple and we are waiting for approval. We expect it will be available before the start of Lotusphere 2011. This version already has some enhancements. Our plans are to post updates regularly.
Where can people learn more about mLinked at Lotusphere?
We have been in contact with Benjamin Chapman, who will be manning the IBM Collaboration Solutions for Apple (Mac, and iOS devices) Pedestal at Lotusphere. We will provide him the application for demo purposes.
ilionx will also have a contact present at Lotusphere. Feel free to contact me (Sander Zwart) using Twitter (@sanderzwart) or the Lotusphere Online environment. You can also find me via Sametime on BleedYellow.
Suzanne Livingston 110000F23G email@example.com Tags:  social-software ibm-connections 429 Visits
IBM Lotus Connections Files Plug-in for Lotus Notes has eGA'd!We're very pleased to announce that the
The plug-in is live on the Business Solutions Catalog, & we encourage everyone to take it for a spin!
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  social-software ibm-connections 369 Visits
The Social Business Jam is a web-based event which will provide an unrivalled opportunity for thousands of leaders from around the world, to pool their knowledge and experiences to examine the next generation of business. The objective is to cooperatively explore the value of social technology in business, the mitigation of its risks, and the management system required to drive a social transformation.
You can learn more, register and participate here.
Suzanne Livingston 110000F23G email@example.com Tags:  social-software ibm-connections 326 Visits
russoDesigns for some further updates. I'll be presenting a chalk talk about the use of Groups and how we can bring a holistic design solution to the area. Also, I'll be hosting a roundtable to talk about Connections Community Customization - I'll post the schedule for these here. And finally, I'll be updating my view of Lotusphere 2011 here and via twitter as well.I just want to let all of you know, I'm going to be at Lotusphere this year, and I will be in the UX Lab. I'll be there to talk about Connections - I'd really love to show you things we're thinking about and especially I want to get your feedback on those ideas as well as new ones. Look here and on my twitter feed
And please, come by, say hi - I look forward to seeing you all.
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  ibm-connections social-software 465 Visits
Cost and Value I'd love for you to send me any and all thoughts you've got on this topic. I'm hoping to gather them up and report on them to this audience. So I'll give you another week,Ok, so apparently I can't take a hint.... a little while back I blogged about ranking the most desired features we should add and rank them if you could. Here's the blog
Suzanne Livingston 110000F23G email@example.com Tags:  social-software event ibm-connections 497 Visits
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  ibm-connections social-software 838 Visits
Suzanne Livingston 110000F23G email@example.com Tags:  social-software ibm-connections 368 Visits
Lotusphere 2011 ? You should be! We have a bit over 3 weeks left and I'm sure all of you are already planning your schedules for Lotusphere. We thought it would be a good idea to capture all the social related sessions at Lotusphere 2011 in one place. This way, we'll help you start thinking about which sessions to go to. Also, in case you missed it, Genii Software has created a Notes database with all the sessions in it. It's really nice because you can create your schedule directly from that database. Additionally, you can Tweet the session details or even check into it using Foursquare. If you need mobile access to the list of sessions, The Turtle Partnership has created a free Blackberry app. They also created free iPhone app. An iPad app is awaiting approval from Apple and will be available soon. Note that this list does not include the sessions that will be presented at the Social Business Industry Symposium (sponsored by Wired Magazine). JMP203 IBM Lotus Quickr for IBM Lotus Domino in Action Sunday, 1:30pm JMP205 IBM Lotus Connections 3.0 Administration Overview Sunday, 1:30pm INV101 Powering a Market Leading Business with Social Collaboration Monday, 1pm INV111 Making Decisions Collaboratively with Cognos Business Intelligence & IBM Lotus Connections Tuesday, 10am INV112 The Social Side of IBM's New Advanced Case Management Offerings Wednesday, 10am INV117 Social Media in 2011: 10-Minute Warning Tuesday, 10am INV201 A â€œDay in the Lifeâ€� Exceptional Work Experience Tuesday, 4:45pm INV202 Building the Vision of an Exceptional Collaborative Work Experience Wednesday, 4:45pm INV203 Content-Centric vs People-Centric: The Copernican Revolution of Today's Business Wednesday, 11:15am INV206 Collaborative Decision Making Thursday, 11:15am ID301 What's New in IBM Lotus Connections 3.0 Monday, repeats on Tuesday, 11am ID302 Best Practices for a Happy and Healthy IBM Lotus Connections Deployment! Tuesday, 1:30 ID303 Exceptional Work Experience - Integrating and Extending Connections, Portal, Quickr, Notes, Sametime & ECM Monday, 11am ID304 Lotus Connections User Management and SSO: What you NEED to know! Tuesday, 3:30pm ID305 Build Large-scale Performing Enterprise Solutions for IBM Lotus Connections Tuesday, 4:45pm ID306 Compliance and Moderation with Lotus Connections 3.0 Wednesday, 4:15pm ID307 What's New in IBM Lotus Quickr 8.5 Monday, 3:45pm ID308 Architecture Deep Dive, Upgrade Deployment & Performance Best Practices for IBM Lotus Quickr for Domino 8.5 Monday 5:00pm ID309 Extending Social Collaboration with Enterprise Content Wednesday, 3:00pm ID701 IBM Lotus Advancements in a Mobile World Wednesday, 11:15am AD301 Extending the Social Network â€“ Part 1 Tuesday 4:45pm AD302 Extending the Social Network â€“ Part 2 Wednesday 8:30am AD303 Connecting Developers and Community with Rational Jazz and Lotus Connections Tuesday, 1:30pm AD304 Customizing Lotus Connections 3.0 Tuesday 10am AD305 Deep Dive on UI and Server-side Customizations for IBM Lotus Quickr for Domino 8.5 Wednesday, 4:15pm AD402 Developing Exceptional Web and Mobile Experiences with Social Capabilities Tuesday 11:15am AD403 Repeatable Patterns with Industry Templates for Customer Experience Suite Monday 1:00pm AD501 IBM Project Vulcan: The IBM Collaboration Toolkit Tuesday 4:45pm AD504 Best Practices for Mobile User Experience Design Wednesday 10:00am BP104 LDAP: The Amazing Infrastructure Challenge Monday 11:00am BP105 Twelve MORE Things Your Mother Never Told You About Deploying IBM Lotus Connections 3.0 Monday 3:45pm BP109 IBM Lotus Domino Admin to IBM WebSphere Application Admin - in 1 hour! Wednesday 8:30am BP114 IBM Lotus Connections Administration: From the Command Line to a Graphical UI Tuesday 4:45pm BP205 Quickr 8.5 for Domino Development: Forget Everything We've Ever Told You Monday 5:00pm BP206 Working with Feeds in IBM Lotus Notes and Domino Tuesday 10:00am BP303 Social Comes To You: How To Bring Connections to your Application in Context Wednesday 11:15am CUST102 From the Flintstones to the Jetsons: The Avery Dennison InfoXchange Story Tuesday 11:15am CUST104 BASF Implements connect.BASF: A Global Online Business Network Tuesday 3:30pm CUST106 How 3M got Social Wednesday 11:15am CUST107 Coles Supermarket: Social Computing in a Retail Setting Wednesday 1:30pm SHOW202 Enterprise 2.0 Hero: A Beginner's Guide to Installing IBM Lotus Connections 3.0 Tuesday 4:30pm SHOW203 Lotus Connections 3.0 â€“ Enterprise Integration for Administrators Sunday, 4pm There you have it. 42 social sessions during a three-and-half day span. So put on your Social Business hat and join us at Lotusphere 2011. See you there!Are you psyched about
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  ibm-connections social-software 538 Visits
Design in general often is not so much about â€œthe perfectâ€� design, but rather, the best possible design when compared to two scales, how much it costs to deliver and how much value is received. And these three things sort of work on a sliding scale...
Consider the telephone. If we could start from scratch would we really construct a system like the one we have? Phone numbers are still locked into the tyranny of geographic location...so rather than having a system designed to let you contact a person, you have one that let's you ring a phone at a specific geographic location. And now, with cell phones, we make this a ludicrous sort of thing. My friend, who I work with, when he lived in Massachusetts, bought a cell phone...now, years later, working in the west coast, when I call him, I dial a 617 area code...the area code, according to search results, covers Boston, Cambridge and some nearby suburbs...umm, no, not anymore. Hell you could be on the space station and have that area code. And don't even get me started with country codes...
So why don't we change it? Well, cuz it's a system we've lived with for a century, people more or less have mentally figured out how to work around it. So while the user interface is a bit of a pain in the neck, it's workable and any new system would just cost more than any value we'd end up with. That is;
A new design would introduce a change cost and the end value to people would not be high enough to make this change worthwhile to implement.
This is a design â€œruleâ€� that we live with, whether we want to or not, and one that effects any existing design. If you think of it a little further, it's really more like;
Any design change to an existing design must be better (or sometimes much better) than the existing design to absorb the additional cost added to the system.
After all, adding a cost to something to just get to where you already are is kinda stupid, right?
Ok, that's great for design enhancements and changes to existing things, but what about new things? Unless you're building something that is in a complete vacuum from everything else, you still have to conside this â€œformulaâ€�. Why? Because taking a system and adding a new â€œthingâ€� to it, means you're adding cost to the overall system AND you're either going to add overall cost OR keep cost the same by taking away cost from some other part of the system. So either it costs more OR something else gets knocked down in order to keep the overall cost the same.
So now you're saying, ok, Joe, great, why are you telling me this? Because designing things costs, directly or indirectly and you, my friend, pay that cost. Maybe you pay it directly, that thing you buy costs more. Or maybe you pay because while it costs the same, it doesn't work like the old one, you get some new stuff and some old stuff is taken away. Or maybe the cost to you isn't at purchase time, it's cost of owning the thing...like a car, there are a lot of ongoing costs there, besides that initial purchase price, right?
Here's another one, in my house, I am the CIO. When someone's computer, smartphone, or other technical device fails to operate as expected, I am on the hook to resolve the issue. Some of the computers in my house are of type, â€œBrand Aâ€� and some are of type â€œBrand Mâ€�. The Brand M ones cost a lot less to buy than the Brand A ones. But, you know, when I have to deal with a computer not having internet access, or dealing with a virus, or crashing, or some other incompatibility, it's almost exclusively a Brand M computer that has this issue. I've had Brand A computers for over 10 years and have only 1 issue I've had to deal with in those 10+ years. So while I shelled out more money for Brand A, Brand A has virtually zero â€œaggravationâ€� cost. Brand M on the other hand has a lot of â€œAggravationâ€� costs. One way or the other, I'm paying.
So you get my point now...and now, my friends here's where I need you to talk to me. New features, we're always hearing from everyone about a new feature we should add, and my question is in stages, first, I want to know, what features you think we should add and in what priority. Just new features. Please send me comments on this here in the blog or if you want to keep it on the down low, send me an email (I promise not to divulge you're email address â€“ and, well, feel free to go create some bogus account on some free email service if you're really worried). I want to gather the list and report here on what I get, and show the relative rankings.
It would be best to keep your list to 5 new things...so try that out.
Next time we'll talk about enhancing existing features, but for now, keep it to new ones please.
Happy New Year!