IBM Social Software
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  ibm-connections social-software 390 Visits
There seems to me to be a spectrum. One one end we have the open, public kind of community where there is some topic of general interest. In these kinds of communities there are a set of passionate "evangelists" of this topic that start out this community and want to make it grow. They want to do things like find the audience that is also interested in their topic so they can provide the service of information for this group. And they also want to find those people who are passionate and want to help "run" this community - or lead...and finally, that audience that they can cultivate into becoming the passionate leaders of tomorrow.
Here it seems that things like being able to make your community discoverable by the right sort of people is needed. Being able to provide the most valuable services to the audience - and knowing that. Perhaps even being able to recognize those people in your community that are maknig it a better place and recognizing them in a way that others can see or learn about what they've done helps to encourage, motivate and promote your community.
At the other end we have the "restricted" communities. A closed set of people who are gathered to share information and manage work efforts either around some large project/goal or for some set of related projects/goals. In these cases they want to make sure they keep on top of things that need attention, that the right set of people are involved, and they need to have a convenient place to share information as well as a easy ways to quickly gauge progress and gather status.
So of these two areas, where do you see your life in Connections Communities falling?
And what do you think is needed to improve these?
Are there specifics feature we should add?
Are there ways we should revise features we've already got to make them work better for one, the other or both of these kinds of uses?
I'd love to hear back and then we can get some notion of ranking these in order of importance..and we can take deep dives on those specific areas here in this venue.
Suzanne Livingston 110000F23G email@example.com Tags:  social-software ibm-connections 410 Visits
We apologize for any delay in getting you content that you need.
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  ibm-connections social-software 485 Visits
Take 5 minutes to tell us which features are important to you and if we can improve the usability of those key tasks.
To participate, visit: http://tinyurl.com/ConnectionsTopTasks
The survey will be closing Monday, 10/25.
Suzanne Livingston 110000F23G email@example.com Tags:  ibm-connections social-software 478 Visits
Here's what I've heard from people as to why they still need Add...
I need to make sure that person is in the community. So when I look, I can see them in the members list and know they are "there". An invitation let's them decide to join or not.
So, let's think about this. If I add someone to a community, they become a member of the community. They'll get a notification that they've been added in their email. They, the recipient doesn't DO ANYTHING and their name appears as a member of the community. Now, if I invite this person, here's what happens. Their name DOES NOT appear in the members list. It does appear in the who's been invited list. When they are invited, they get a notification email that they've been invited and can either ignore it, or accept it. If they ignore it, then nothing changes, their name is still not in the members list but it's still in the who's been invited list. If they accept it, their name is no longer in the invited list, but now is in the members list.
Now, in the add case, if the user ignores that notification, they may not even know they are "in" the community. And certainly, there is no way for the person who sent the invite to know if this person is really engaged in the community or their name just happens to be in the list...It turns out that just because you add someone doesn't mean they are participating...they may never ever come to that community...or even know about it. And sure, in the invite case, they can take the same route, they can ignore the invite and never come to that community BUT...with invitations, the sender KNOWS this...and can take action, like prod them to join or write them off as deadbeats, or uninterested...
By the way, in some large, very social communities, is it really socially acceptable to just "willy-nilly" add people...isn't better, more polite to invite them to come and then let them decide to join or not?
What do you think?
Suzanne Livingston 110000F23G firstname.lastname@example.org Tags:  social-software ibm-connections 662 Visits
In a community, there is the overview page and then pages for each "feature" area...so there are general things that could be done, like page views for example.
But also, for each area there are things like contributions, it could be files being uploaded, and/or updated, comments, ratings, new blog entries, blog comments, discussion topics, replies...etc..each feature area has views but also other actions.
And membership changes, new members, members leaving counts.
Here's a list of these types of things
Community #New Members #Added Members #Members Leaving
Overview Page #views
Forums #views of topic list #of views of all topic/threads #new topics #replies #deletes
Files #views of file list #of files viewed #downloads #comments #uploads #updates (to existing files) #deletes
Activities #views of activities list #views of activities #new activities #activity entries #file attachments # completed activities #deleted activities
Bookmarks #views #new bookmarks #deletes
Feeds #views #new feeds #deletes
Wikis #views #new pages #updated pages # page deletes #comments #attachments
Blogs #views #new entries #comments #deletions #approved comments #rejected comments
What else would we need?
And beyond just numbers, do we need to slice/dice these by other parameters, like show the #'s By Role too, like Owners, Members (and even Non-members for some)?
I've had some suggest things like get me some "demographic" information about the users too, so I could see this set of information for all people by Geography. Job Role, Business Unit, etc.
And what about the User Experience, UI and Feed data? Tables? Pie Charts? Other kinds of visualization?
Who should be able to see this, anyone or just Community Owners?
Do we need other formats so it can be exported into programs for analyzing metrics like this? Or just something simple like Spreadsheet (like CSVs)?
Let me know what you think here and suggestions on metric information I may have left out here.