We talked recently about business resilience — the ability to rapidly adapt to the changing environment, maintain operations, and protect market share — and how it is a key to keeping ahead.
Unfortunately, many organizations haven’t taken the steps needed to protect their resources with an integrated business resilience strategy: Only 37 percent of today’s top organizations have one, according to the 2011 IBM Global Business Resilience and Risk Study of 390 IT managers and executives from across three continents.
One company that has committed to protecting its resources through business resilience is CSX Technology, a leading supplier of rail-based freight transportation in North America that services 23 states, Washington, D.C., and two Canadian provinces.
“The concept of business continuity is very important for the railroad,” says Frank Lonegro, president of CSX Technology, citing the 24/7 nature of railroad. “Anytime railroad goes down, there are assets that are sitting, and there is revenue that can’t be collected.”
CSX, like many organizations, faces the constraint of not having limitless resources when it comes to meeting its business resiliency needs. The organization requires a disaster recovery plan that works quickly and can adapt to its changing needs — all while keeping costs down.
CSX turns to IBM Business Continuity and Resiliency Services for disaster recovery services such as mirroring data — copying data from one location to a storage device in near real time — and physically hosting assets in disaster recovery facilities.
Additionally, CSX relies on IBM to incorporate the broad range of equipment and software products CSX uses from an array of suppliers into its business resiliency plan.
“It’s been really a seamless process,” says Mark Grant, director of Information Security and Architecture at CSX.
CSX also has seen demand from business partners to add more applications to its disaster recovery plan grow rapidly, and the company is able to work with IBM to add and use new technologies such as virtualization without increasing costs.
When it comes to the benefits of cost and efficiency, CSX has seen plenty, thanks to its partnership with IBM. Other advantages include:
Virtualizing some of its environment to create a much more portable infrastructure
Creating a self-healing environment that gives CSX flexibility in the way it recovers that environment, allowing speedier recovery
The disaster recovery space is a competitive one, and CSX has entrusted IBM to handle its resources, ensuring business resiliency, for nearly 20 years. The reason is simple, Lonegro says: IBM responds to CSX’s changing needs, and responds cost-effectively.
Does your organization have a business resilience strategy? What steps are you taking to improve disaster recovery for your business?
Visit my website to chat with me now about your business continuity and resiliency plans or questions you may have. I can also find you a subject matter expert who can provide you with insight and benchmark your current capabilities.