with Tags: predictions X
Samantha Klein email@example.com Tags: socbiz influencers social_predictions global future 2015 future_of_social predictions millennials newwaytowork 28,528 Visits
As we prepare to leave 2014 behind and jump-head first into 2015, it's the perfect time to get out the crystal ball and predict what the next year in social will bring. After hearing from IBMers and some of the biggest social influencers from around...
from Blog: Social Business Insights BlogModified by Samantha Klein firstname.lastname@example.org
Jeanette Fuccella email@example.com Tags: customer-satisfaction watson customer-support social-crm gartner social-networking predictions online-support 2,239 Visits
Gartner recently released a report in which they predict a large disruption of brand loyalty among customers due to increasing trends in Social CRM - in particular, with regard to online customer support. Apparently customers become dissatisfied with a...
from Blog: BlueIQ at IBM