with Tags: online-support X
Jeanette Fuccella firstname.lastname@example.org Tags: watson customer-satisfaction customer-support social-crm gartner predictions social-networking online-support 2,506 Visits
Gartner recently released a report in which they predict a large disruption of brand loyalty among customers due to increasing trends in Social CRM - in particular, with regard to online customer support. Apparently customers become dissatisfied with a...
from Blog: BlueIQ at IBM