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Christian Bieck firstname.lastname@example.org Tags: transparency customer_centricity harvard_business_review customers trust 671 Visits
We are close to New Year’s resolutions, and “become a customer-centric company” seems to be have been one of the insurance industry’s favorite resolutions for the past 2-3 years. I talk to a lot of insurers, and I think they should keep the resolution...
from Blog: Insurance