with Tags: customer-support X
Krishnakumar Balachandar Krishnakumarbalachandar@ibm.com Tags: collaboration marketing socbiz social-media hr sales customer-support 28,351 Visits
For years now companies have been trying to leverage the power of social for business benefits both inside and outside the organization. Internally the key drivers for social are business functions like HR and product development, and the users are employees...
from Blog: Social Business Insights BlogModified by Samantha Klein email@example.com
Jeanette Fuccella firstname.lastname@example.org Tags: watson customer-satisfaction customer-support social-crm gartner predictions social-networking online-support 2,570 Visits
Gartner recently released a report in which they predict a large disruption of brand loyalty among customers due to increasing trends in Social CRM - in particular, with regard to online customer support. Apparently customers become dissatisfied with a...
from Blog: BlueIQ at IBM