with Tags: customer-support X
Krishnakumar Balachandar Krishnakumarbalachandar@ibm.com Tags: collaboration marketing socbiz social-media sales hr customer-support 22,523 Visits
For years now companies have been trying to leverage the power of social for business benefits both inside and outside the organization. Internally the key drivers for social are business functions like HR and product development, and the users are employees...
from Blog: Social Business Insights BlogModified by Samantha Klein firstname.lastname@example.org
Jeanette Fuccella email@example.com Tags: customer-satisfaction watson customer-support social-crm gartner social-networking predictions online-support 2,497 Visits
Gartner recently released a report in which they predict a large disruption of brand loyalty among customers due to increasing trends in Social CRM - in particular, with regard to online customer support. Apparently customers become dissatisfied with a...
from Blog: BlueIQ at IBM