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Heath Newburn firstname.lastname@example.org Tags: consops consolidated-operations business-service-manageme... service-management netcool bsm 7 Comments 16,923 Visits
I do a couple of couple of dozen briefings a year and inevitably I get asked to talk about Business Service Management (BSM), even though I'm not the BSM guy. Why? Because we all know that BSM is important, it's how companies visualize and relate what's...
from Blog: Tivoli Netcool