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Lee-Han Tjioe firstname.lastname@example.org Tags: customers customer_centricity ceo_study_2012 employees partners 1 Comment 1,562 Visits
"For us, customers are always in the center . That means they are always in the way." When I first heard that joke a few years ago, the idea of true customer centricity was just starting out in the insurance industry, but not many insurers were taking...
from Blog: Insurance