Can the Public Sector Teach Lessons in Efficiency?
Brett Stineman 270002944C firstname.lastname@example.org | | Tags:  brms government business_rules_management transport_accident_commis... worksafe_victoria business_rules
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There is a common refrain heard in the United States about waste and inefficiency in how the government operates at every level. But is it true that the private sector always operates more efficiently than the public sector? While this question could lead to many interesting and passionate viewpoints, I think even those people who have the strongest belief in the advantage of the private sector are glad to hear about successful government initiatives. IBM has highlighted a number of these over the past year through its Smarter Government campaign, and I regularly hear from government agencies that are using process and decision-focused software technologies to improve service to citizens, as well as to make their operations more efficient and cost effective.
A good example of this kind of innovation comes from a pair of related agencies in the Australian state of Victoria. Worksafe Victoria and the Transport Accident Commission both deal with healthcare and income compensation to people who are injured in accidents. While each agency has its particular area of focus, they realized that they share a number of common policies and regulatory requirements related to how they handle benefit claims. Their adoption of Business Rules Management is enabling them to share and reuse common decision logic across their respective systems. In addition, the implementation of a rule management solution has allowed them to significantly increase their pass-through rate for incoming claims, which allows their claims adjudication personnel to spend more time on the cases that really warrant a manual review. Finally, this solution has improved collaboration between their line-of-business subject matter experts and IT, allowing each side to participate in managing the appropriate parts of their core systems.
Watch the video and see what any organization, public or private, can learn from these two agencies. Do you know of other examples of public sector innovators? Feel free to comment with other examples.