Why Your Processes May Be Begging for Operational Decision Management
cheryl wilson 270003VHSH firstname.lastname@example.org | | Tags:  bpm business-rules business-process-manageme... decision-management
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Critical business processes are typically decision-rich – think about a customer service or offer management process -- which is why they beg for some level of rules-based decision management, or operational decision management (ODM), to increase their effectiveness.
Using rules-based decision management, process owners can identify the key decision points within their processes – which change more frequently than processes -- and implement these decisions as business rules, separate from processes. In doing so, they can decrease process complexity, make good on the agility promise of BPM, and increase straight-through processing. They can get more BPM from their BPM with ODM, in other words.
The three traditional approaches for implementing decisions in a process are not always as effective as ODM for improving process efficiency and effectiveness. And here’s why:
To learn more about what ODM offers BPM, the BPM Institute is hosting a webcast tomorrow titled “Why Your Processes Are Begging for Operational Decision Management.” For more details or to register, click here.