Six Signals Your BPM May Need Some ODM (Operational Decision Management)
cheryl wilson 270003VHSH email@example.com | | Tags:  bpm business-process-manageme... decision-management business-rule-management business-rules process-improvement business-events-processin...
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Any organization that has successfully implemented some level of BPM, whether a first project or extended program, can point to its many benefits, such as improved operational consistency and agility through automation. But sometimes these benefits wane when processes become too complex – when there are too many steps within a process, or too many processes, period (e.g., you have one global process with multiple processes based on local exceptions). Such complexity can make processes harder to manage and improve because you have to find the right steps and identify the right changes. Complex processes also tend to be more expensive because they require more resources to manage and, typically, the longer the process, the more annoying it can be for your customers, partners or suppliers.
More and more BPM users are thinking about Operational Decision Management (i.e., business rules and events) to help simplify processes, increase automation or reduce cycle times. These are BPM users that may be spending too many resources to keep processes updated; too much time to respond to new market, business policy or regulatory requirements; or too much time on manual interventions. Or they've simply come to realize that they’re making the same decisions over and over again within multiple processes.
To help you identify whether your BPM might need some level of operational decision management, we’ve identified six signals that trigger the need for Operational Decision Management.
If you're experiencing one or more of the above, and need to simplify or improve processes, you need to start thinking about your repeatable business decisions, such as what price to offer what customer, as separate from your business processes. To learn more about the value of doing this, download this analyst paper: Making Better Business Decisions with Flexible, Automated Business Rules and Events.