Practical Tips: Getting Started with Decision Automation
cheryl wilson 270003VHSH firstname.lastname@example.org | | Tags:  operational-decision-maki... business-events decision-management decision-automation business-rules
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If you think your organization is a candidate for improved decision making and automation, these two tips can help make the most of your first project.
1. Start with your high-value, high-volume decisions first.
If you want to improve process outcomes, look to your high-value business decisions first, especially the higher volume, frequently changing decisions. Those decisions around customer offers, pricing, shipping, service, and eligibility, for example, can really affect top and bottom line numbers if you can’t make or change them quickly and consistently.
And if you’re still not sure you need decision automation support, but you’re experiencing one of the following conditions, your business can probably benefit from some level of intelligent decision automation provided by business rules or some combination of rules, events or analytics.
2. Start small – one meaningful decision at a time.
Start small, applying rule- or rule/event-based decision automation to a particular process or application in a pilot setting. Starting with a meaningful decision, you can deploy a subset of your business decision system to demonstrate and validate the implementation process. Taking a practical and incremental approach can eliminate the fear of failure and deliver faster return on investment. The key to success is to establish the appropriate initial scope with the help of process and decision management experts, in collaboration with your business and IT teams.