Infographic: How Operational Decision Management Works
cheryl wilson 270003VHSH firstname.lastname@example.org | | Tags:  business-events-processin... decision-support decision-management business-rules
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This infographic , using a customer acquisition example, shows how business events and business rules work together to enable organizations to automate and improve their day-to-day or operational decision making. On the left, business events are used to detect actionable business situations coming in from different channels, such as multiple quote requests through a call center. Business rules (middle column) decide when and what to do based on these event triggers. The outcome is a more precise decision made in real-time based on the context of specific interactions (far right column).