Examples of Decisions That Can and Should Be Automated
cheryl wilson 270003VHSH firstname.lastname@example.org | | Tags:  brms business-rules decision-management decision-automation business-rule-management
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Quick 3-point review: 1) Operational decision management, which relies heavily on next-gen business rule management capabilities, is about automating, optimizing and governing repeatable decisions. 2) Repeatable decisions are those frequently occurring decisions with well-defined criteria. 3) Organizations seek to automate these decisions to improve customer, partner, employee and supplier interactions by making it possible to respond consistently, precisely and quickly across multiple channels.
Here are a few examples of real-world decisions that have been automated using business rules.
A repeatable automobile insurance decision
A repeatable healthcare insurance decision
A repeatable retail decision
Note: Not all decision automation is created equal. Best to avoid "dumb" decision automation which can cause more harm than good, as exemplified in this online posting from a healthcare worker:
“The hospital where I work has recently turned to an electronic medical record system. Literally every time you enter a medication for a patient, multiple alerts pop up. Most of these are absurd and needless. Over time, the multiple needless repeated warnings very much risk distracting you from any potential meaningful warning buried in their midst.”
"Intelligent" decision automation is the goal because it enables responsiveness to data within the context of the current situation.
For examples of intelligent decision automation in action, you can download this collection of real world case studies: What Are Organizations Doing to Improve Automated Decision Making?