Do You Need Decision Support or Decision Management?
cheryl wilson 270003VHSH firstname.lastname@example.org | | Tags:  decision-support brms business-rules decision-management business-rule-management
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This week James Taylor wrote a post on the difference between Decision Support and Decision Management Systems and I’m glad he did because I’ve been meaning to cover this topic for a while. Instead of paraphrasing or quoting distinctions from Taylor’s post, I condensed them for quick reference. Read his post for more complete explanations.
Taylor ends his post by mentioning that Decision Support and Decision Management Systems can work together. For example, a DMS can automatically recommend a small set of actions to take that is presented to the user in the context of a DSS, helping the user to select the best options given the circumstance.
To make the distinction between decision management and decision support even clearer, here’s a great example of decision management in action: Hiscox insurance company uses the decision management capabilities of business rules to make decisions around eligibility, underwriting and rating across multiple web and call center systems. Hiscox also created a first-of-its-kind solution for its US direct insurance business that guides the customer through the policy application process in real time via a dynamic website. This could not have been done with a decision support system.