Beware of the Big Bang
Brett Stineman 270002944C firstname.lastname@example.org | | Tags:  information-systems decision-management quick-win-pilot process-management
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A news story from earlier this month provides a cautionary tale from the land of big IT projects. The State of California decided to pull the plug on a 10-year development effort to create a unified case management system for the judicial courts across all 58 of the state’s counties. Over $500 million had been spent, and it was conservatively estimated that another $800 million was required to complete and deploy it. Instead, the Administrative Office of the Courts (AOC, the department overseeing the project) decided to pay enough money to put the project on indefinite hold while allowing a few counties to use what had already been implemented. While the story gained a lot of attention, there shouldn’t be too much surprise in the (failed) results. Too many organizations struggle when creating massive IT systems from scratch.
In this example, there’s no doubt that that the California courts need IT modernization in order to improve communication across different jurisdictions and remove paper-based processes that are highly inefficient. The problem is how the problem was addressed – the AOC took on a huge, custom development effort all at once. There are lessons here from which we can all learn:
When starting any project, we advocate for an incremental approach that focuses on identifying the most pressing business needs and quickly delivers a successful solution that allows for additional capabilities to be added in a modular, incremental manner. This is a proven method for avoiding the problems that come from trying to implement large, “Big Bang” IT projects.
For more information about this kind of approach, watch the 3-minute Quick Win Pilot video. Find out what can be achieved in 10 weeks, leveraging Business Process and Decision Management technologies coupled with an agile-based methodology that aligns business and IT teams within an organization.