A Case for Integrating Decision Management and Decision Support Systems
cheryl wilson 270003VHSH firstname.lastname@example.org | | Tags:  decision-support business-rules decision-management operational-decision-mana... business-rule-management
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Last week’s post covered the difference between Decision Management and Decision Support Systems, referencing a post on James Taylor’s blog. As a counterpoint to Taylor’s summary, SmartDataCollective blog offered some thoughts on why decision management and decision support systems should be integrated.
“The issue I see in such an abrupt dichotomy between automated and human decisions is that, as long as we keep doing it this way, the 2 systems will not leverage each other.” – Carole-Ann Matignon
While I don’t think Taylor's post was reinforcing a divide between the two types of decisioning systems, instead describing how they commonly exist today, I agree that decision management and decision support systems could be better integrated, as Matignon discusses, to fully leverage their individual capabilities to improve decision-making performance by humans and systems.
In her post, Matignon gives examples of how automated decisions should be informing manual decisions and how manual decisions should be fed back into the system to inform automated decisions or to become candidates for automation down the line. It’s a valuable discussion to have given the increasing adoption of technologies designed to make humans and systems more capable of delivering the right decision at the right time.