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Customer Centricity wins the Empowered Consumer

Farhan Syed |   | Tags:  experience customer service banking consumer social brand
0 Comments  |  1,565 Visits

There is no doubt who is control when it comes to the customer experience. Enabled by technology, consumers know virtually everything about their suppliers/service providers whether it’s their bank, retailer or electricity provider and have the power to make or break a brand. This is the era of the empowered ... Read more

   
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