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Three steps to successfully engaging your customers as individuals

Paul Miller |   | Tags:  ceo_connect ceo_study paul_miller
0 Comments  |  1,191 Visits

77% of CEOs in A/NZ feel the most critical investment area lies in improving their ability to draw meaningful insights from customers. So, why do CEOs place such high value in engaging customers as individuals? The 2012 CEO Study has found that companies that are able to successfully engage with ... Read more

   
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Empowering Employees through Values

Paul Miller |   | Tags:  paul_miller ceo_study ceo_connect
0 Comments  |  1,259 Visits

As Sarah Adam-Gedge mentioned in her previous post, the 2012 IBM CEO Study draws out a number of insights that can be segmented into three key categories. The first of these - Empowering Employees through Values - focuses on the importance of human capital to the success of many organisations. ... Read more

   
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Welcome to the (new) horizontal organisation

Matt English |   | Tags:  ceo_study matt_english ceo_connect
0 Comments  |  1,357 Visits

by Matt English, IBM Global Business Services (Melbourne)  Management guru Peter Drucker once said that "management is doing things right; leadership is doing the right things". His latter point holds true regarding the way organisations are shaped and how their business models operate when going to market. To this end, ... Read more

   
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