When opening a PMR for a health check, please follow the steps below to collect and upload a nzhealthcheck log for support to review.
As nz user:
$ cd /nz/kit/bin/adm
$ ./nzhealthcheck -v (Continue if the version is 2.2 or later, if not, follow the steps below to get the latest version of Software Support Tools and run the standalone version.)
Please return the log created to IBM.
You can collect and review a health check report at anytime, as this does not interrupt the production of the appliance.
This is the report we rely on to find failing disks and issues ahead of system moves, new parts installs, planned outage windows for maintenance, during troubleshooting and as a pre-check to upgrades.
You may need to run a newer version, nzhealthcheck 188.8.131.52 or later, as this is what is needed for upgrade pre-checks. If you have not upgraded to at least NPS 184.108.40.206, 220.127.116.11, 18.104.22.168, or 22.214.171.124, you will need to upgrade to the Software Support Tools for those releases and run the standalone version of the nzhealthcheck. The following steps can be ran to upgrade your Software Support Tools and collect the log with no outage or interruption needed.
- Go to http://www-933.ibm.com/support/fixcentral/
- Choose Select Product tab, and then Information Management -> IBM Netezza Tools -> The SWSUPPORT_X that matches your version of NPS release -> Linux then Continue.
- Download the the newest version of the tool in your release, even if it appears newer than your actual NPS release.
- Move it to the /tmp on your primary host, extract and execute the installer for the tool and collect the log.
Example steps of install and log collection:
$ cd /tmp
$ tar -zxvf IBM_Netezza_Software_Support_Tools-v126.96.36.199-P2.tar.gz
$ cd /nz/support/bin/adm/nzhealthcheck
$ ./nzhealthcheck -S
Provide the root password when prompted, once complete a link to the log created will be given.
Note: Software Support Tools for releases of 6.X.X or 7.0.0.X will not contain nzhealthcheck 188.8.131.52.