It’s a new year and what better way to start it out with a new look. This is exactly what the Global Tivoli User Community (TUC) site has as it kicks off 2009.
Danyel Otteson, program manager of the Tivoli User Community, agreed to provide some insight into what we can look forward to in the site’s new facelift.
Q: Tell us a little about the history of the TUC site. What is the purpose of the site, who uses and sponsors it?
Danyel: The Global Tivoli User Community (TUC) was launched in 2003 and celebrated its 5th anniversary this year. The TUC remains focused on "Enabling the Tivoli User" by providing a forum where users can communicate meet and learn from each other's experience by offering both online and offline collaboration services all over the world.
Q: What motivated the need for a redesign of the site?
Danyel: The user community members were asking for easier navigation and quick access to product-specific information. Also, since we are celebrating our 5 year anniversary in 2008, we wanted to refresh the site with a totally new look and feel.
Q: What's new and different about the site?
Danyel: First, we gave the site a whole new fresh look to make it more modern and contemporary. We're using a new white and blue color scheme with much more white space and clear segmentation of sections of the site.
Second, we removed a lot of the text-intensive clutter around the site and focused on clear, repeatable actions most commonly used by the community in the left-hand section of the screen:
Third, we provided clear and consistent navigation in the top menu of the site so that users can navigate to key areas no matter where they are on the site.
- Products & Solutions
- Education & Information
- News & Events
- My Accounts
Fourth, there are four new "Product Zones" designed to streamline the most up-to-date information on product-specific user group meetings, special events, trainings, demos, forums, and much more!
- Service Availability, Delivery, Process and Performance Management
- Storage Management
- Security, Risk & Compliance
- Asset Management.
Fifth, new users to the site can:
- View Member Benefits
- Take the quick TUG community website Survey (new every 60 days)
- Learn about vendor products, solutions and services at the TUG Member and Vendor Partnering Zone (MVP Zone)
Q: What new functionality was added to the site? What new things can users do?
Danyel: When we set out to do this re-design we were looking to improve navigation, emphasize local Tivoli user groups, provide faster access to product information, increase member participation, place a focus on business partners/sponsors, and create a clean "look and feel." Overall, our goal was to give our members an updated website with improved user group management capabilities for user group leaders.
Q: What can we look forward to in the future?
Danyel: The future is bright for the user community. In 2009, we have plans for providing profile capability, simplifying registration for meetings, user group forums, increasing virtual meeting capability, and enabling social bookmarking such as digg, de.li.cio.us, and much more.
Q: How can our blog readers help you in this endeavor?
Danyel: New users can sign up to use the TUC site today and start using the great resources and information on the website.
Existing members can help us improve our services by taking the satisfaction surveys available on the site.