Tivoli Software blog
The IBM Support portal continues to improve the online service available to customers. On May 19th, the newest release of this rapidly evolving support portal, added many new updates including n.fluent , providing a key in linkage in our significant online resources now available in many local languages. This change comes on top of the recent announcement of the recognition that IBM wins ASP Top 10 Best Web Support for 2010 award for IBM Support Portal The usage and value that is delivered, grows every month, providing a rapid complete resource for customer to find the very latest infomation and solutions. To follow the latest news on the emerging IBM Support Portal updates, you can subscribe to the IBM Developerworks Blog, the IBM Electronic Support community
Hope Ruiz 110000NU71 HRUIZ@US.IBM.COM Tags:  user_community expert tuc_event tivoli_event forum support tivoli_product_questions 1,638 Visits
MARK THE DATE May 11th, 2011 8AM - 8PM Eastern USA for the next Global Tivoli User Community Ask the Experts Online Jam (ATE)!
The Global Tivoli User Community (TUC), the largest online and offline community home for all Tivoli and Maximo professionals is presenting a valuable opportunity for YOU to connect with real world IBM experts and have them answer your questions on a range Tivoli and Maximo products on May 11th through the "Ask the Experts Online Jam".
What is the "Ask the Experts online Jam (ATE)", and how does it work?of 12 hours (8am eastern - 8pm eastern USA) through the TUC Ask the Experts Online Jam tool. Your questions along with the answers are then archived on the TUC website to be uses as a reference for all the worldwide TUC members.
Go here to learn all of the details on how the ATE tool works.
What topics will be covered during
To find the time in your city check out the World Clock meeting planner website.
of questions can I ask?
Click here for more information and to view the archives from previous ATE Jams.
To participate in this online jam session you must be a registered member of the TUC. Please register now!
Once you become a member you can join a local or virtual user group, take advantage of our online education and certification resources as well as our networking and collaboration tools.
Other benefits include; Pulse Conference Discounts codes; 40% Discount on Tivoli books from IBM Press, Free certification testing at local user group meetings and much more!
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  ibmpulse pulse ibm support premium accelerated avp software value pulse2010 tivoli ps 2,728 Visits
As we're preparing for Pulse, I get the opportunity to speak many individuals who will be at the conference this month. One such individual is Anthony Aurigemma, the Worldwide leader of the Software Accelerated Value program (AVP) for IBM Tivoli Software. He has been in this role since 2006 and has been with IBM since 2004, when he joined Tivoli as part of IBM's acquisition of Candle Corporation. I asked him to a few questions about the AVP that he will be discussing in depth at Pulse.
What is the IBM Software Accelerated Value Program?
Anthony: The IBM Software Accelerated Value Program delivers a "proactive, cost-reducing, and productivity enhancing" advisory service. The program pairs each client with an assigned team who builds a foundational understanding of the client's overall environment. Through that understanding, the trusted partner works to facilitate faster deployment, lifecycle leadership, risk mitigation, and more by identifying ways to improve the client's environment, staff skill set, and processes.
Each of our AVP contracts are customized to specifically meet the client's needs and price point by creating a combination of services, including remote or on-site assistance, best practice sharing, skill building activities, and diagnostic coaching. Ultimately, AVP allows our clients to derive maximum business value from their successfully deployed IBM software with proven, quantifiable results.
Why should people purachase AVP?
Anthony: The IBM Software Accelerated Value Program is built on a simple value proposition: To help clients unlock the full value of IBM middleware software by leveraging effective solutions that ensure quantifiable results. The demand for today's businesses to respond flawlessly to potential volatility requires our customers to continually find ways to achieve higher productivity and savings from their IT infrastructure, while continuing to plan for the future needs of their business.
We provide our customers a customized solution that specifically meets their needs by creating a combination of services and we directly partner with them to ensure their success.
Why are you going to Pulse?
Anthony: AVP is at Pulse for a couple of reasons this year. First, we want to acknowledge our current Accelerated Value customers and show our appreciation to them for their loyalty to us. We're doing this in two ways. First, we are having a lounge at the Client Reference lounge in the Expo hall for our current clients to come in and hang out, check e-mail, and socialize with us and other customers. We'll be serving food and beverages and, we'll be having speakers coming in at scheduled intervals to talk about specific topics on Tivoli software and how AVP helps. We are also hosting an invitation-only reception for AVP customers.
The other reason we are at Pulse is to introduce ourselves to those attendees who are not familiar with us. You know, we used to be called Premium Support, but we underwent a transition late last year and upgraded our name to "Software Accelerated Value." We feel this new name better reflects the value we deliver to our customers in helping them unlock the value of their IBM software investment.
How can people learn more about AVP?
Anthony: For those attending Pulse, come visit us at our lounge in the Expo Hall, where we're located alongside the Client Reference lounge. For those not attending Pulse, visit our website at http://www.ibm.com/software/support/acceleratedvalue/. You can also follow us on Twitter at http://twitter.com/IBMSoftwareValu.
Whom should they contact if they want to know more?
Anthony: You can contact me at email@example.com or e-mail us at firstname.lastname@example.org
I look forward to meeting Anthony in person at Pulse. Don't be surprised if you see some pictures and videos of him in our Pulse social media channels.
Tiffany Winman 12000065XB email@example.com Tags:  service products software services support business blog resilience tivoli service-management eam acquisitions solutions ibm security 1,943 Visits
Welcome to the IBM Tivoli Software blog. A variety of authors who represent different parts of the IBM Tivoli organization will discuss a range of Tivoli-related topics such as new product and solution announcements, acquisition strategies, product and information development, support and services offerings, upcoming events, helpful resources, and heroes in the broader Tivoli network, to name a few. This blog provides multi-directional communication with the public, and we encourage and look forward to your feedback, thoughts, and questions.
I'm Tiffany Winman, the Tivoli community and social media program manager, and my blog topics tend to focus on communities, people, companies, heroes, and stories in the broader Tivoli "ecosystem" and the use of innovative social technologies to facilitate online social networking and collaboration. When I'm not blogging on group blogs such as Tivoli, Service Management, Pulse, and Web 2.0 Goes to Work, you can join me in riveting ;) conversation on my individual blog.
Let us know if you have any questions or we can assist in any way.