In response to: Tough Times Call for Superior Customer CareInteresting read. I found these nuggets useful: "The inhibitors to superior customer care include weak communication between call centers and network operations and poor network intelligence." "We are witnessing the telecommunications market migrate from a strictly voice-based industry to one that sells Web access, rich media content and business applications on cell phones."
Tivoli Software blog
with Tags: service-providers X
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  customer_care ibm service-providers service-management communications_service_pr... 932 Visits