Tivoli Software blog
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  ibmsoftware food automotive maximo service-management asset-management ibmontwitter mckee-foods ford manufacturing software tivoli eam 16 Comments 3,739 Visits
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  asset-management storage user-groups service-management user-group tivuser security video asset 2,617 Visits
Richard Whybrow of Hertz Australia for his Interview style video on how "IBM Tivoli software Products Rock". Richard is a member of the Australian IBM Tivoli User Group - Melbourne and his Tivoli interests are: Datacenter Management Tools, IT for Growing Business, Network Service Assurance and Event Managment along with Security and Storage. This well rounded individual produced an wonderful Tivoli Storage Manager with Maximo video! Take a few minutes to view the video. As the Grand prize winner Richard won an Apple iPad and lots of praise from his peers and user groups members.
Richard was one of the many contributors for the Video contest hosted by the Global Tivoli User Community over the past 5 months.
You can read more about how you can contribute to the library of videos produced by IBM Tivoli clients and business partners here.
Looking to networking with people like Richard?
Please also view the other winner videos
2nd Place: Technical Presentation: Tivoli Identity Manager Rocks! by Michell Varner, who won an Apple iPod Touch
3rd Place: Product Tutorial: Setting Up TSM Client on RedHat Linux by Nathan Colem who won an Apple iPod Nano
As the User Communtiy Manager for IBM Tivoli I want to thank everyone who voted and viewed the videos to make this a successful initiative to show how IBM Tivoli products rock!
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  maximo tivoli service-management ibmontwitter utilities eam ibmsoftware asset-management 69 Comments 6,418 Visits
Danyel Otteson 060000ANFQ DOTTESON@US.IBM.COM Tags:  chevrolet gm asset-management software service-management maintenance ibmontwitter eam volt manufacturing tivoli maximo general-motors ibmsoftware 89 Comments 7,078 Visits
Tiffany Winman 12000065XB email@example.com Tags:  williams acquisition ibmsoftware automation security service-management software ibm bigfix amrit cto 4,402 Visits
In addition to the Intelliden acquisition, the other big IBM Tivoli acquisition this year was BigFix. IBM announced the completion of the acquisition last month. And just this week, IBM announced that BigFix “now displays all virtual and physical assets—PCs , laptops, servers, point-of-sale and virtualized devices—in a single place.”
I’ve had the pleasure of working closely with the BigFix team in the last few months as they join the IBM family. While discussing his podcast series, Beyond the Perimeter, I took the opportunity to interview Amrit Williams, CTO of BigFix.
Question: Can you tell us a little bit about BigFix?
Amrit: BigFix is a leading global provider of
high-performance systems and security management software for enterprise
companies. The BigFix unified management platform provides real-time visibility
and control through a single infrastructure, single agent and single console
for systems life cycle management, endpoint protection, security configuration
and vulnerability management.
BigFix solutions enable customers to securely manage their global IT infrastructures faster, more accurately, resulting in improved governance, control, visibility and business agility.
Question: Why did IBM acquire BigFix? How does it fit into IBM’s product portfolio?
Amrit: IBM and BigFix are a great fit. The product portfolios are very complementary, the strategy and vision are well aligned and the companies’ respective values and focus will drive greater innovation to the market
Product and market synergies
--BigFix offers best in class endpoint management (PCs, laptops, and distributed servers) that extends the IBM portfolio, enabling their smarter computing vision from the data center to endpoints anywhere in the world.
--Our product portfolios are very complementary, as demonstrated by the many joint customers we successfully serve today.
Strategy and vision
--IBM intends to continue to evolve the rich capabilities of the BigFix platform and to innovate, integrate, and expand the combined solutions to address a broader set of market requirements than ever before.
Company values and market focus
--We share similar ideals and value around integrity and innovation.
--We both have a workforce that is provisioned and dedicated to solving the problems of the largest and most sophisticated enterprise environments in the world.
BigFix is part of the
Question: Can you explain how BigFix is different from other vendors in the market?
Conventional solutions rely on highly complex servers that must be in constant communication with numerous endpoint agents, receiving configuration and state data and transmitting instructions and content. This resource-intensive, high-overhead approach is not acceptable in today’s highly distributed, occasionally connected endpoint environment. The BigFix Unified Management Platform relies on a single intelligent agent that acts autonomously based on policies distributed asynchronously, wherever endpoints happen to be, on virtually any network, over virtually any link. When an endpoint drifts out of compliance with policy, the BigFix agent automatically and immediately remediates the issue, ensuring continuous compliance—even if the endpoint is not connected to a corporate network.
The BigFix Unified Management Platform provides 18 IT management solutions, including security configuration and vulnerability management, using a single server, console and agent. BigFix is highly scalable, with a single server managing up to 250,000 endpoints, and works on a wide variety of platforms including Windows, Mac, UNIX, Linux and virtual operating systems. Competitive solutions require multiple agents per endpoint, scores of servers, and incur total costs of ownership orders of magnitude higher than BigFix.
BigFix also provides what is considered high-performance systems and security management. These high-performance attributes include:
Question: What benefits can customers expect from the acquisition?
Amrit: In addition to what has already been mentioned, customers should expect to see BigFix integrate with a wide set of IBM solutions. The benefit from a highly integrated set of technologies that enable an organization to become more efficient, improve productivity and lower costs will help organizations rationalize disparate technologies through convergence, consolidation and automation, enabling focus on higher value activities.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  management netcool switches hubs automation network software routers service-management acquisition ibm ibmsoftware black intelliden 3,038 Visits
One of the hottest topics at the
a picture can speak a thousand words, just how many can be captured
in videos and other multimedia? That's the question we asked within
IBM Tivoli while exploring new methods for delivering technical
information to customers.
And the answer at which we kept arriving was clear: multimedia can improve the time to value for our customers. In other words, by placing more emphasis on multimedia, we can reduce the time that it takes for customers to make Tivoli products useful. That's why, on March 31, we launched the Tivoli Media Gallery, the new centralized home for multimedia about Tivoli products.
Within the Tivoli Media Gallery, you can find many different multimedia types, ranging from quick 1-5 minute video tutorials that walk you through a complex task to demos that highlight specific product features. You can even find podcasts from Tivoli subject matter experts.
The Tivoli Media Gallery centralizes all of the multimedia that is hosted by the 25 external product and solution wikis available from Tivoli Wiki Central, and it also consolidates links to media that is hosted by other sites. This includes popular resources from within IBM and beyond:
Most of the multimedia that you find in the Tivoli Media Gallery is original content created by IBM professionals. This ranges from a ten minute demo on the Tivoli Service Availability and Performance Management solution to a one minute video tutorial on how to create a connection to the Tivoli Workload Scheduler engine.
Those are just two examples of the type of content that you might find in the Tivoli Media Gallery. To see more, visit the Tivoli Media Gallery at http://www.ibm.com/tivoli/media.
Larry Bietz 270001JUVU email@example.com Tags:  portal_tools tivoli-support tivoli service-management 827 Visits
Social networking support is less formal in many ways, and the tools for measuring these things do not exist. We also confirm entitlement for confirmation of product license, to establish verification of the time, labor and testing that is done to isolate and validate results. In this way we confirm that the solution provided is known to be a complete answer that works.
Product assistance from forums, blogs, wikis are not to be considered formal support, but can be very efficient in providing a more casual exchange that of course is inclusive to a larger audience of clients and their interaction. It is the collaboration in discussion that offers the unique benefit and value.
We need to collect input from customers about the types of product situations they are able to share in a public exchange, and examples that will define how a support focused social networking area should be grouped. As an example, we have Developerworks forums today that are used extensively, very much driven by the end users. We have Developerworks wiki's that are not updated by the customer, but provide an important extension to product knowledge learned after GA and can be included in future product publication versions. Is there another option for exchange that adds value and further extends the business benefit as defined by our users?
Larry Bietz 270001JUVU firstname.lastname@example.org Tags:  tivoli-support service-management tivoli portal_tools 2 Comments 1,918 Visits
Pulse 2010 was a great session. So many thoughts, ideas and very smart people defining for how we all make a smarter planet.
You could feel change happening in every corner of the day. We talked to many people, not yet aware of the IBM Support Portal and their interest in the IBM Support Portal was also positive and clear. We have personalized your support experience, making significant improvement in how you can find or request assistance with your product questions. So now the next steps are ready to be taken.
So what about social networking for product support? I ask many attendees, did they or how do they use social networking for business? Do they see the oppurtunity for it being a part of the standard support options? What areas could we improve their support and collaboration for supporting a smarter planet using social networking? I have found good information on 'How twitter will change the way we live?' Thought provoking virtural collaboration from universities, rapid idea sharing and debates, enabling a connected society to interact in a virtual unified way. The comparisions to life's analogies begins to form, but at the end of the day how and what do we measure for success? What operationally qualifies the investment and actions to make social networking a high contributor to the success of supporting our customers even better?
I completed this week excited for the future as all the software products are ready, but still very reflective on the question, how can we harness and improve the customers online support experience using social networking? What are the best places to use that strength of collaboration? We are stronger together, customers, partners and IBM building an understanding for intergrated service management, with a combination of methods new and old, hybrid solutions that lead to combination's of composite product installations. Final solutions that takes strong skill to understand, leverage and support. I'd like to hear your comments. Share them here, or drop me a note at email@example.com. These are very interesting times.
Larry Bietz 270001JUVU firstname.lastname@example.org Tags:  tivoli-support portal_tools tivoli service-management 885 Visits
Yesterday, Pulse got underway with the solutions expo officially opening and a full house of customers and partners joining us, in Las Vegas It was a full day, but very well attended. The level of interest and engagement has been intense, with good questions and comments from the audience. My task the next several days is to staff a demonstration pedestal (#16) with James Pierce, and others covering the IBM Support portal and applications.
It has been good meeting with our users, many who have not explored the new site. Their feedback has been initial surprise and then impressed with the final solution the support portal now provides. Everyone we spoke to sees the value this new single support site offers, and wanted to understand how to get access use it. It has been surprising how many had not discovered the new site, so our presence here has been good for getting the message to the community.
If your at Pulse, please stop by the expo solutions center and look the support team pedestal up. We are at #16 and will also be presenting three sessions on Tuesday afternoon,
#1480- (3:30-3:50) Electronic Support- Avoid Problems & Resolve the Tough Ones Fast
Learn about IBM's portfolio of online support tools and resources that provides comprehensive technical information to ensure smooth operations of your mission critical applications.
#1479- (4:00-4:20) IBM Support Assistant- Finally an Easy Way to Resolve Problems
Explore IBM Support Assistant, a complementary serviceability software offering that enables you to efficiently resolve problems or avoid them altogether.
#1536- (4:30-4:50) IBM Support Portal- Your Support Experience is About to Get Personal
Learn how the IBM Support Portal can lower your total cost of ownership for IBM technology by giving you flexibility and choice and making you more efficient in keeping your business running.
Birds of a Feather Session # 2205 (6:00 - 7:00pm)
Accelerating Success with Tivoli Customer Support
Location: MGM Grand - 108
We look forward to seeing you there!
Larry Bietz 270001JUVU email@example.com Tags:  service-management portal_tools tivoli-support tivoli 2 Comments 1,553 Visits
On February 2nd, Tivoli officially moved to the IBM Support portal. So if you have not needed to contact support lately, you should wander over to the new landing page for support. The IBM Support portal delivers on a long standing improvement request to simplify the navigation to the product support information. It provides a logical and consistent location for support applications that are part of the IBM Online support tools.
Now hosted on a Websphere portal and portlets, clients can personalize a list of products they support and deploy. You are quickly aware of the most recent postings to your products selected in My notifications, via portlet or provided the option to quickly set-up this great feature. My notifications, lets you subscribe to daily, weekly or even both levels of email update frequency on the product information you need. Or if you prefer, RSS feeds are available at this subscription location. No need to look at multiple places around the IBM site, its consolidated in just this one application.
The portal is great at personalizing your support experience, but you must logon to save settings session to session. Registering an ID only takes 2 minutes, and if you have been using Service Request in the past, this ID and password is all you need. After using the site once, it will recognize you next time you return, even after you have restarted your browser, but you still need to logon to the portal to get access to your personalization.
The ability to search for and isolate information has also made some great changes. Just enter your keywords , or paste the data into the little search box. Yes, its small but it does hold more, and as you get to the next page with the results you can see that too. The search results page lets you toggle products on and off and if you look at the list of items in the left navigation, you will see options to isolate by operating system, version and release, even with the categories of information have selection options. The numbers next to each option, shows you how many records are in that category, so you instantly know what the option will isolate to.
It seems we have made it a bit harder to find problem reporting (Service Request), not by intention. Its located on the left navigation area, close to the bottom labeled 'Open Service Request'. Since you are normally logged on to the IBM Support portal, clicking to SR will get you right in. We do have information for data collection at the first screen after you click on 'Open Service Request', so if you need help with what data to provide, this is detail the product teams provide. Our goal is to improve our time to resolution, and having all the needed data initially, can speed it along.
If you would like to tell us how we are doing with the new support portal, the option for feedback is on the right hand side of the screen, We are very interested in your feedback, and my comments in this blog, reflect a few items that we have heard from our customers.
If your coming to Pulse, I encourage you to stop by the Support Pestal #016, to learn more or to just say hello. I will be there to answer your questions. We also have several presentation sessions on the IBM Support portal and the applications during this conference, covering IBM Support Assistant and Log Analyzer as well as all the features of the portal. Monday at the AVP lounge we also have a session at 5:00pm. Hope to see you there!
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  omegamon dynamic-infrastructure tivoli energy-management ibmpulse tivz midmarket green storage rational cloud pulse2010 service-management systemz maximo tbsm asset-management taddm netcool 1,587 Visits
In response to: Viral Friday - Video - Pulse 2010 - Hear from the expertsRaj, thanks for helping us spread the word on Pulse. And congratulations on the new IBM Storage Community blog!
Tiffany Winman 12000065XB email@example.com Tags:  rational service-management sponsors pulse2010 business-partners pulse tivoli ibmpulse ibm partners 1 Comment 2,045 Visits
I'd like to take a moment to say thanks to all of the Pulse 2010 sponsors. These great folks are a big part of what makes the Pulse conference a success every year. They share their success stories of real world scenarios using IBM solutions and technologies and create innovative solutions and services for helping the world better optimize their infrastructures. You'll see them during the general sessions, in the Expo area, and during luncheon, refreshment, and networking sessions.
As a sponsor, if you see your Twitter handle missing from the Pulse list, leave a blog comment or send me an e-mail at firstname.lastname@example.org, and I'll get it added. Also, leave a URL to your blog, since we're working on a list of these too. To leave a blog comment, just use your PartnerWorld or Passport Advantage ID when you get a sign in prompt.
Video: Jim Logsdon, with Alcatel-Lucent, at Pulse 2009
Pirean Pulse widget
Go to live Pirean page.
Slideshow of some Pulse 2009 sponsors
EDI Expo booth
Birlasoft refreshment break
Re: zPartners: Need-to-know info about the Business Partner Summit at Pulse in 2010 - see you there!
Tiffany Winman 12000065XB email@example.com Tags:  pulse business-partners tivz partners ibm-partner summit mainframe bpsummit zos pulse2010 partner partnerworld systemz tivoli service-management channels 1,331 Visits
Miranda Walker 060000489V WALKERMI@US.IBM.COM Tags:  storage-software pulse2010 enterprise-asset-manageme... ibm-partner automation partner partnerworld storage pulse tivoli netcool service-management business-partners security partners maximo 2 Comments 4,171 Visits
As someone who works on communications to Business Partners for
With all the exciting announcements coming for
Take this chance to celebrate all your hard work and success over the last year. Nominations for the
Check out the excitement from last year’s award presentation
This could be you!
Submit your nomination for one of the three awards:
Don’t forget, nominations must be accepted by 11:59EST on
P.S. - This might also be a good time to make sure you are registered for Pulse 2010 and the
Lisa Jensen 270000MEM7 firstname.lastname@example.org Tags:  storage green pulse tivoli partners pulse2010 ibmpulse security automation conference asset-management awards service-management event business-partners summit maximo 1 Comment 2,737 Visits
Hello, I’m Lisa Jensen, an IBM Worldwide Channel Sales Manager for Tivoli. I’m happy to join the IBM Tivoli Software Blog team and will be providing regular posts on IBM Business Partner topics. One of the hottest topics in the Business Partner community right now is the upcoming IBM Tivoli Business Partner Summit on Sunday, February, 21, 2010 in Las Vegas, Nevada. My team is working hard to put lots of exciting plans together in preparation for this event. I’ve attended Pulse the last two years, and I know you’re going to love it and I hope to see you there!
If you’re an IBM Tivoli Business Partner why attend Pulse?
Register by November 15, 2009 for the early bird rate for Pulse so that you save $500! And don't forget to Connect with Pulse to make the most out of your time at Pulse by joining our community through Twitter, Facebook and more on the Pulse community website.
Here’s a video, of one of our Business Partners, Lighthouse Security Group, who took advantage of the Expo last year and also won a Tivoli Business Partner Award! It’s not too late for you to submit a nomination for the IBM Tivoli 2010 Business Partner Awards.
Larry Bietz 270001JUVU email@example.com Tags:  tivoli tivoli-support portal_tools service-management 701 Visits
For those who are familiar with Tivoli online support, your options for a personalized support experience are getting far more flexible than anything we have ever offered before.
Since June 15th, IBM.com has had a pilot online support portal available. On October 2nd, this pilot went live for Tivoli client's of online product support. The support portal moves us from a model of hundreds of product support pages, to a single Websphere portal and portlets, that can be customized for each client's needs.
The best way to learn about the features of this new support site, is to read about 'IBM E-Support Services'. It is now simple to choose and see information, only on the products you are interested in, have task and topic based summaries of the newest information available, and quickly set-up product support notifications on the portal, through email or RSS communications on changes as they are published. This industry leading online support solution, is also integrated with our 'Service request' problem reporting tool, and our growing online communities.
Clients visiting the online Tivoli support, can quickly link to the new portal, from the hero graphic at the top of the support overview page. Very early next year, the customer online support experience will fully migrate to the IBM Support portal.
To review some great demo videos and follow along with the deployment news, I encourage everyone to follow the 'IBM Support Portal News and Alerts'
As you try the new IBM Support portal, please provide any comments or suggestions in the feedback box on the right side of the screen.
IBM Support - Easy, Fast, Smart... More than just the basics!
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  customer_care ibm service-providers service-management communications_service_pr... 1,134 Visits
In response to: Tough Times Call for Superior Customer CareInteresting read. I found these nuggets useful: "The inhibitors to superior customer care include weak communication between call centers and network operations and poor network intelligence." "We are witnessing the telecommunications market migrate from a strictly voice-based industry to one that sells Web access, rich media content and business applications on cell phones."
Carol Rogus 270001U5CH CROGUS@US.IBM.COM Tags:  training asset-management service-management tivoli education self-paced 1,241 Visits
IBM Tivoli Education Self-Paced Virtual courses allow you to train on your terms. These Web-based courses provide deep technical content—the same as our classroom courses—but with added flexibility to meet the demands of your business. Students can mimic the experience of an Instructor-Led Online course without the constraints of attendance during a set time or limitations on training due to travel budgets. Self-Paced Virtual courses will be available across some of our most popular curriculums, including Business Service Management and Asset Management. Click here for course listing.
Tiffany Winman 12000065XB email@example.com Tags:  tivoli service-management lifecycle-management rational 935 Visits
In response to: Towards the Compile-Test-Deploy EnvironmentPete, nice write up on some of the joint Tivoli and Rational efforts linking development with operations and tools with processes.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  tivoli pulse service-management ibmstorage information-infrastructur... ibmtivoli storage-blog dynamic-infrastructure storage pulse2010 ibm 1,933 Visits
Tiffany Winman 12000065XB email@example.com Tags:  management systemz service-management asset it zos itam it-asset-mgmt software 1,654 Visits
In response to: IBM and EMA explore software asset managementSteve, congratulations on the new IBM Software Asset Management blog. Looking forward to some great entries on TAMIT and Tivoli Asset Discovery.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  eam tivoli service-management maximo asset-management 1,392 Visits
Tiffany Winman 12000065XB email@example.com Tags:  dependency discovery 7.2 information chicago infrastructure automation beta references tivoli ibm data-center taddm service-management sensor operations pcty program technology manager application software customer dynamic-infrastructure 2,890 Visits
This month, we have a variety of exciting opportunities open to IBM Tivoli Application Dependency Discovery Manager customers and Business Partners.
June 10: Video opportunity
On June 10, IBM is filming videos at Pulse Comes to You in Chicago. Would you like to share how TADDM helps you meet your business objectives in a short video? See examples of other customer videos on our IBM Service Management on YouTube.
Contact Michelle Lowe | firstname.lastname@example.org
June 17: Collaborative innovation
On June 17, the TADDM team will have its second TADDM Community Sensor day where TADDM developers, services, and best practices teams will spend a day with you to write new sensors for your environment. See the new TADDM sensor for discovering TADDM configuration data.
Contact Mike Mallo | email@example.com
TADDM v7.2 beta program
IBM is looking for volunteers for the TADDM v7.2 beta program. Are you a customer or IBM Business Partner who would like to install the beta code in your test environment and provide feedback to development on the new release? IBM will provide you with beta code, draft documentation, education via web conferences on new features, and support via an on-line discussion forum.
Contact John Irwin | firstname.lastname@example.org
Tiffany Winman 12000065XB email@example.com Tags:  ibm netcool security service-management ccmdb risk taddm tug compliance storage software user-groups maximo automation asset-management tuc itil tsrm community itm omegamon itcam pulse dynamic-infrastructure tivoli consolidation data-center smarter-planet 2,587 Visits
What is the “Ask
the Experts online Jam”?
During our Ask the Experts Online Jam session we include products such as ITM, ITCAM, SMCz, OMEGAMON, NetView for z/OS, most Netcool products, Tivoli Service Request Manager, CCMDB, TADDM, and products in the area of security, storage management, and asset management, and more.
Here's how it works in brief:
Step 1: A member has a question – usually fairly technical.
To participate in the jam session, you must be a registered member of the TUC. Please register now
Pulse Comes to You Luncheons
As a Tivoli User Community member, you’re also invited
to attend a special Tivoli User Community networking luncheon at the Pulse Come to You events in
As a Tivoli User Community member, you’re also invited to attend a special Tivoli User Community networking luncheon at the Pulse Come to You events inCharlotte (June 4)
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  efficiency cloud tsam information-architecture tivtour tsm cloud-computing development tivoli security fastback identity-management storage tour green asset-management service-management dynamic-infrastructure virtualization 2009 automation energy 1 Comment 3,844 Visits
Yesterday, I was among 150 other IBMers at the "Tour of Tivoli" at the IBM site in Tucson (see photos). Hosted by Laura Sanders, VP of IBM Tivoli Development, the Tour provided demos of Tivoli Service Management technologies that "make sure our customers can deliver what they said they’d deliver within the time and cost they said they could deliver it," as Laura says.
Basically, the tour functioned as an internal state of the union talk where Laura reaffirmed the vision of Tivoli to lead in the Service Management industry by delivering innovative solutions for building and managing a Dynamic Infrastructure that strongly contributes to IBM's initiative to build a smarter planet.
The activities of the day reinforced this vision in very concrete ways by providing educational sessions and product demos of how Tivoli technologies directly contribute to building a dynamic infrastructure and smarter planet. The scope of the demos covered asset management, storage, security, business resiliency, energy efficiency, information architecture, quality assurance, integration, cloud computing, and virtualization.
The vice presidents of development on Laura's team each developed very creative videos explaining the scope and mission of their organization. Dabbling in edutainment, they used concepts from James Bond, Who Wants to Be a Millionaire, American Idol, the Geico Gecko, and Johnny Cash to compete for best video. They were all hilarious and very educational at the same time.
Many IBMers tweeted about the experience using the #tivtour hashtag. See the Twitter Search for #tivtour on Twazzup for a running stream of related tweets and photos. The Tivoli Tour runs at many IBM locations this week and in Brazil on May 29. So you can expect to see more Twitter conversations in the near future. You can view a combined pool of photos across the various geographic locations by viewing the Tour of Tivoli 2009 group on Flickr.
I particularly enjoyed the tour because I had a chance to visit with Raj Subramaniam (@ibmstorage on Twitter) and speak with IBM Distinguished Engineer Tom Clark, the Chief Architect of IBM Storage Software, about future innovative storage solutions that will address cloud computing, dynamic information architectures, and the use of new solid state disk technologies. I also had a chance to get a sneak preview of IBM storage archiving solutions that will hit the market in the near future. I could tell you more, but then I'd have to kill you. ;)
While I was in Tucson, I also had the opportunity to interview two IBM experts on solutions they were demoing:
TSM Fastback video: Alistair Symon, Director of IBM Tivoli Storage Software Development, on IBM Tivoli Storage Manager Fastback (See product information)
Cloud and TSAM video: James Damgar, IBM Software Engineer, on IBM Tivoli service Automation Manager (See product information)
Externally, IBM is sharing much of the same information with the public via two key venues:
For IBM employees only: Below is a list of internal links to key Tour of Tivoli resources:
Tiffany Winman 12000065XB email@example.com Tags:  concert discovery informix results tivoli microsoft sharepoint server taddm sensor automation rational application service-management team day dependency 2,501 Visits
On behalf of the IBM TADDM team, I'd like to thank you for the great response to the first ever TADDM Community Sensor Day to help grow our TADDM community! We had lots of folks interested in sensor day because you helped us spread the news of the event pretty far.
While we had lots of interest, we were only able to work with a handful of clients to build a sensor with us on the first sensor day. We also collaborated with some internal IBM teams. The list of sensors produced include: Informix, Managed Objects, Rational Team Concert server, Microsoft Office SharePoint server, and TADDM.
As the sensors complete certification, they will be published on the TADDM exchange site. The first two sensors, Rational Team Concert and Microsoft Office SharePoint server, are available today at http://tinyurl.com/d8yb3f.
Stay tuned for future sensor day event announcements and training!
Join our TADDM community at http://ibm.com/tivoli/community/taddm.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  collaboration pulse09 taddm pulse wiki tbsm service-management netcool tim tivoli best-practices scenarios wikis social-media systemz 1,968 Visits
One of the best ways for the
Q: Tell us a little about yourself.
Denny: I am the Outside-in Design Architect for Information Development in the IBM Tivoli Service Availability and Performance Management organization. One of my main goals is to find new, more effective ways to deliver technical information to our customers. One of the new ways in which we are doing that is through our external wiki strategy. I have been leading this effort for the past year now, and it is really starting to take off.
Q: Tell us about
Tivoli Wiki Central was created after Pulse 2008 as a direct response to customer requests. The first wiki, IBM Tivoli Business Service Manager, launched in February of 2008. At Pulse, we launched our second wiki, which covered the IBM Tivoli Application Dependency Discovery Manager product. During Pulse, customers really liked the wiki strategy and made requests for wikis that covered much of
Q: How many wikis exist on
Denny: Currently there are six wikis that are linked on Tivoli Wiki Central, and there are seven more currently in development. The following wikis are currently available:
Q: If we want to learn more about
Denny: I will be at the Pulse conference Expo floor with my own demo pedestal showcasing Tivoli Wiki Central. I'm also presenting a session in the Expo Theater on Monday at .
Q: If someone has questions or feedback for you, what is the best way to get in touch with you?
Denny: They can stop by my pedestal at Pulse or leave me a comment on my blog.
Tiffany Winman 12000065XB email@example.com Tags:  wiki tug tivoli social-networking user-group service-management linkedin resources community twitter 1,113 Visits
As Tivol's social media strategist, I'm often asked what the most popular social networking tools are for Tivoli. Here's my quick hitters list:
Please share any Tivoli social networking resources that you find helpful as well.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  design service-management tug user-group tivoli 1,168 Visits
It’s a new year and what better way to start it out with a new look. This is exactly what the Global Tivoli User Community (TUC) site has as it kicks off 2009.
Danyel Otteson, program manager of the Tivoli User Community, agreed to provide some insight into what we can look forward to in the site’s new facelift.
Q: Tell us a little about the history of the TUC site. What is the purpose of the site, who uses and sponsors it?
Danyel: The Global Tivoli User Community (TUC) was launched in 2003 and celebrated its 5th anniversary this year. The TUC remains focused on "Enabling the Tivoli User" by providing a forum where users can communicate meet and learn from each other's experience by offering both online and offline collaboration services all over the world.
Danyel: First, we gave the site a whole new fresh look to make it more modern and contemporary. We're using a new white and blue color scheme with much more white space and clear segmentation of sections of the site.
Second, we removed a lot of the text-intensive clutter around the site and focused on clear, repeatable actions most commonly used by the community in the left-hand section of the screen:
Third, we provided clear and consistent navigation in the top menu of the site so that users can navigate to key areas no matter where they are on the site.
Fourth, there are four new "Product Zones" designed to streamline the most up-to-date information on product-specific user group meetings, special events, trainings, demos, forums, and much more!
Fifth, new users to the site can:
Q: How can our blog readers help you in this endeavor?
Existing members can help us improve our services by taking the satisfaction surveys available on the site.
After an extended hiatus and focus on improving our community environment, we're ready to fire up the Tivoli and Service Management blogs again.
We're still working out some of the kinks with authentication--sometimes it appears as if your initial sign in doesn't work with the ibm.com authentication system--Web Identity. But you usually need to simply hit the login button again without changing your username and password information and things should work wonderfully. Let me know if you have any problems.
Tiffany Winman 12000065XB email@example.com Tags:  bsm eam governance blogging risk storage tivoli service-management pulse security blogs community 2,141 Visits
As you navigate the Web, youll notice that Tivoli engages in the blogosphere in a variety of ways, for example, group blogs and individual blogs. I want to provide a little perspective on the differences here.
This is the official Tivoli blog, where the Tivoli Web and Communications team and guest bloggers, share news, statements, and perspectives from the IBM Tivoli organization. However, this blog also serves as a multi-directional channel for listening to our public stakeholders, exploring new ideas, collaborating on solutions, and sharing links or resources between community members. Often, we will discuss various perspectives or pose specific questions for public feedback. And, we encourage the extended sharing of questions, answers, links and resources in our IBM Tivoli community.
The IBM Service Management blog is similar to the Tivoli blog in nature; however, it focuses on the discipline of Service Management as a field of practice with its own trends, scenarios, standards and regulations. It also looks beyond Tivoli to other IBM offerings, IBM Business Partners, and analyst reports. Like Tivoli, we encourage the extended sharing of questions, answers, links and resources in our IBM Service Management community.
The Pulse community blog centers on the Pulse conference and those who have attended or are planning on attending the conference. It provides insight and gathers feedback on conference plans and activities and serves as an extension of conversations taking place at and around the conference. We also host the Pulse community for extended social networking and sharing of questions, resources, feedback, conversations, and stories.
For in-depth topics and discussions, we rely on our subject matter experts (SMEs) who have their own individual blogs with their own individual purposes of engaging the public. A few of these experts include:
Doug McClure, a Senior Managing Consultant for IBM Tivoli Lab Services, specializes in Business and IT Service Management. His blog provides thoughts around business, service and technology operations and management with special emphasis on Business Service Management (BSM) and how practitioners can be successful implementing a BSM strategy within their company.
Calvin Powers works in the IBM Tivoli Technology Office on IT governance related projects. He blogs on topics related to IT governance, risk management, and compliance and is especially interested in how to apply these concepts to IT service management.
Tony Pearson, author of Inside System Storage, is a senior storage consultant for IBM System Storage. His blog serves as an open exchange of ideas relating to storage and storage networking hardware, software and services.
In addition to our own SMEs, several IBM Business Partners, outside of IBM auspices, blog about Tivoli or Service Management topics. For example:
We usually highlight new blogs or bloggers on our IBM Tivoli community landing. If you have an idea for a specific blog topic or a great blog to share with the Tivoli community and readership, please let us know.
Tiffany Winman 12000065XB firstname.lastname@example.org Tags:  service products software services support business blog resilience tivoli service-management eam acquisitions solutions ibm security 1,959 Visits
Welcome to the IBM Tivoli Software blog. A variety of authors who represent different parts of the IBM Tivoli organization will discuss a range of Tivoli-related topics such as new product and solution announcements, acquisition strategies, product and information development, support and services offerings, upcoming events, helpful resources, and heroes in the broader Tivoli network, to name a few. This blog provides multi-directional communication with the public, and we encourage and look forward to your feedback, thoughts, and questions.
I'm Tiffany Winman, the Tivoli community and social media program manager, and my blog topics tend to focus on communities, people, companies, heroes, and stories in the broader Tivoli "ecosystem" and the use of innovative social technologies to facilitate online social networking and collaboration. When I'm not blogging on group blogs such as Tivoli, Service Management, Pulse, and Web 2.0 Goes to Work, you can join me in riveting ;) conversation on my individual blog.
Let us know if you have any questions or we can assist in any way.