I’ve had the pleasure of working closely with the BigFix team in the last
few months as they join the IBM family. While discussing his podcast series, Beyond the Perimeter, I took the
opportunity to interview Amrit Williams, CTO of BigFix.
Question: Can you tell us a little bit about BigFix?
Amrit: BigFix is a leading global provider of
high-performance systems and security management software for enterprise
companies. The BigFix unified management platform provides real-time visibility
and control through a single infrastructure, single agent and single console
for systems life cycle management, endpoint protection, security configuration
and vulnerability management.
BigFix is based on a revolutionary architecture that distributes management
intelligence and responsibility directly to the computing devices themselves.
This architecture makes BigFix radically faster, more accurate, scalable, and
more adaptive than traditional management solutions.
BigFix solutions enable customers to securely
manage their global IT infrastructures faster, more accurately, resulting in
improved governance, control, visibility and business agility.
Question: Why did IBM
acquire BigFix? How does it fit into IBM’s product portfolio?
Amrit: IBM and BigFix are a great fit. The
product portfolios are very complementary, the strategy and vision are well
aligned and the companies’ respective values and focus will drive greater
innovation to the market
Product and market
--BigFix offers best
in class endpoint management (PCs, laptops, and distributed servers) that
extends the IBM portfolio, enabling their smarter computing vision from the
data center to endpoints anywhere in the world.
portfolios are very complementary, as demonstrated by the many joint customers
we successfully serve today.
Strategy and vision
--We share a common
vision for delivering automated service
management and security and
operational convergence to our customers worldwide.
--IBM intends to
continue to evolve the rich capabilities of the BigFix platform and to
innovate, integrate, and expand the combined solutions to address a broader set
of market requirements than ever before.
Company values and
--We share similar
ideals and value around integrity and innovation.
--We both have a
workforce that is provisioned and dedicated to solving the problems of the
largest and most sophisticated enterprise environments in the world.
BigFix is part of the Tivoli automation and
service delivery portfolio, but we should all be excited about the
opportunities for BigFix to add value throughout IBM.
Can you explain how BigFix is different from other vendors in the market?
Conventional solutions rely on highly complex servers that
must be in constant communication with numerous endpoint agents, receiving
configuration and state data and transmitting instructions and content. This
resource-intensive, high-overhead approach is not acceptable in today’s highly
distributed, occasionally connected endpoint environment. The BigFix Unified
Management Platform relies on a single intelligent agent that acts autonomously
based on policies distributed asynchronously, wherever endpoints happen to be,
on virtually any network, over virtually any link. When an endpoint drifts out
of compliance with policy, the BigFix agent automatically and immediately
remediates the issue, ensuring continuous compliance—even if the endpoint is
not connected to a corporate network.
The BigFix Unified Management Platform provides 18 IT
management solutions, including security configuration and vulnerability
management, using a single server, console and agent. BigFix is highly
scalable, with a single server managing up to 250,000 endpoints, and works on a
wide variety of platforms including Windows, Mac, UNIX, Linux and virtual
operating systems. Competitive solutions require multiple agents per endpoint,
scores of servers, and incur total costs of ownership orders of magnitude
higher than BigFix.
BigFix also provides what is considered high-performance
systems and security management. These high-performance attributes include:
Blazing Speed: Real-time control to effect
change of thousands of granular computer properties 100 times faster than
Extreme Productivity: Full control of all computing
assets performing the work of multiple administrators using legacy
Pervasive Visibility and Control:Up-to-the-minute visibility of the most granular computer
properties across our entire computing infrastructure
Massive Scalability: A single BigFix server can
manage over 250,000 computing devices - more than 20 times that of
traditional, legacy solutions
Revolutionary Economics:A single infrastructure, single console, single agent architecture
combined with the ability to address multiple domains provides the lowest
TCO in the industry
Question: What benefits can customers
expect from the acquisition?
Amrit: In addition to what has already been mentioned,
customers should expect to see BigFix integrate with a wide set of IBM
solutions. The benefit from a highly integrated set of technologies that enable
an organization to become more efficient, improve productivity and lower costs
will help organizations rationalize disparate technologies through convergence,
consolidation and automation, enabling focus on higher value activities.
The Global Tivoli User Community is hosting it's 2nd Ask the Expert Online Jam session for 2010!
Do you have questions on IBM Tivoli Products?Get an answer via the Ask the Expert Online Jam event.
Mark the date: Tuesday November 9, 2010
69+ IBM Tivoli and Maximo Experts, many from development and support will be available via the "Ask the Expert Online Jam" session this 12+ hour event.NEW for this session: the question tool will be available for submitting questions to the experts starting at 11pm ET on Monday, November 8th, 2010 (answers will be inputed into the tool after 8AM ET on Tuesday, November 9)
The November 9th Ask the Experts Online Jam will included the following products: IBM Tivoli Monitoring (ITM), Tivoli Asset Management for IT, All IBM Maximo Asset Management products - Enterprise Asset, Change and Configuration Management Database (CCMDB) , NetView for z/OS, OMEGAMON, Service Management & Cloud, Tivoli Access Manager (TAM), Tivoli Access Manager Enterprise Single Sign On (TAM ESSO), Tivoli Application Dependency Discovery Manager (TADDM), Tivoli Identity Manager (TIM), Tivoli Netcool Impact, Tivoli Netcool Performance Manager and Flow Analyzer, Tivoli Netcool/OMNIbus , Tivoli Network Manager and Net View/d, Tivoli Productivity Center, Tivoli Provisioning Manager, Tivoli Service Request Manager (TSRM) , Tivoli Storage Manager (TSM), , Tivoli Storage Manager (TSM) FastBack,Tivoli System Automation, Tivoli Workload Scheduler(TWS). Here's how it works in brief: Step 1: You have a question - usually technical; Step 2: You will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific; Step 3: You will fill in a field on the "Ask the Experts online Jam" web application to submit the question. Step 4: You will receive an email answer to your question and the Ask the Expert JAM web application is updated for other members to see.
To participate in this online jam session you must be a registered member of the TUC. Please register now!
What time is the ATE Jam session?
Americas -----> Eastern USA- Tuesday, November 9, 2010 at 8:00 AM - 8:00 PM
Australia ------>Melbourne (Australia- Victoria) Tuesday, November 9, 2010 at 3:00PM - November 10, 2010 at 12:00 Noon
India ------> Mumbai (India- Maharashtra) Tuesday, November 9, 2010 at 9:30 AM - 9:30 PM
UK ------>London (U.K. - England) Tuesday, November 9, 2010 at 8:00 AM - 8:00 PM
To accommodate the Australian, Indian and Europena time zones the ATE tool will open up 9 hours early. However, the ATE Experts will not begin answering question until 8AM Eastern USA time. You will need to allow for up to 12 hours to begin receiving answers to your questions.
Got a question on IBM Tivoli Products? Get an answer via the Ask the Expert Online event.
75+ IBM Tivoli Experts will be available via the "Ask the Expert Online Jam" session for a 12 hour event this Thursday, November 12th from 8:00am - 8:00pm Eastern Standard Time (New York) This incredible event, hosted by the Global Tivoli User Community will allow clients, prospects and more to ask questions of IBM Experts on 30+ products online via an application tool hosted on www.tivoli-ug.org
As the Global Tivoli User Community manager, I've supported two other Ask the Expert Online Jam sessions which produced excellent results and archives for both the person asking the questions and IBM. If you have questions for our IBM experts this event is for you.
How does it work? Step 1: Think of a question - can be fairly technical Step 2: Go to http://www.tivoli-ug.org/ate/public/ for the web application Step 3: View a page of topics/products to select from Step 4: Find the expert that is best suited to answer the question by browsing for an expert list by the pre-defined category and product/solution; Step 5: Fill-in the question field and submit the question. Step 6: Receive an email answer to your question and the Ask the Expert JAM web application is updated for other people to see.
To participate in this online jam session you need to be a registered member of the Tivoli User Community, so please register now!
Don't know what kind of questions to ask?Click here for more information and to view the archives from previous Ask the Expert Online Jam sessions.
What products/topics will be offered? Datacenter Management tools: IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager for Transactions and WebSphere/J2EE, Tivoli Application Dependency Discovery Manager, Tivoli Provisioning Manager, Tivoli Service Request Manager, Network, Service Assurance and Events: Tivoli Netcool Impact, Tivoli Netcool Performance Flow Analyzer, Tivoli Netcool Performance Manager, Tivoli Netcool/OMNIbus, Tivoli network Manager, Tivoli Network Manager (Precision and NetView/d), Asset Management: Asset Management for IT and Enterprise, Enterprise Asset Management Trends and IBM Maximo Industry Solutions, Security: Tivoli Access Manager, Tivoli Identity Manager, Tivoli Federated Identity Manager, Tivoli Enterprise Acces Manager Single Sign On, Tivoli Compliance Insight Manager, Tivoli Directory Server, Tivoli Key Lifecycle Manager, Tivoli Security Information and Event Manager, Tivoli Security Policy Manager, Storage: Tivoli Storage Flash Copy Manager on AIX and Windows, Tivoli Storage Manager, Tivoli Storage Productivity Center, Tivoli Storage Mangaer (TSM) Fastback, z/OS: Netview for z/OS, OMEGAMON, Tivoli Security for Systems z: Tivoli zSecure Suite
Click here for more information Get your questions ready and join us on Thursday, November 12th for this online event here: www.tivoli-ug.org
As someone who works on communications to Business Partners for IBM Software Group, I always enjoy working on the communications in support of the annual IBM Tivoli Business Partner Awards...especially when it is such an exciting time to be an IBM Business Partner. Even more exciting if you sell IBM Software.And if you sell Tivoli Software, then you really have it made!
With all the exciting announcements coming for IBM Software Business Partners in January you have lots to look forward to in 2010 (hopefully you are getting word on the virtual event on January 25th about how we’ll be working together “Driving Opportunities, Delivering Value in the New Decade!”).What better way to get 2010 off to great start than by nominating yourself for IBM Tivoli 2010 Businesses Partner Award?
Take this chance to celebrate all your hard work and success over the last year.Nominations for the IBM Tivoli 2010 Business Partner Awards are being accepted through January 15, 2010.We want to be sure you have the opportunity to tell us your story.Give yourself a chance to be recognized by demonstrating your excellence in delivering impressive business value solutions to our clients based on your integrations with Tivoli Software. Winners and finalists will be announced and celebrated at the IBM Tivoli Business Partner Summit during the Pulse 2010 event on Sunday, February 21, 2010.
Check out the excitement from last year’s award presentation
This could be you!
Imagine being able to attend Pulse - where there will be thousands of customers, industry experts, analysts, your peers, IBMers, etc - and being able to stand out as an award winner or finalist.You can then promote that success all year long!In addition, you’ll get a nice trophy, recognition from Top Tivoli Executives at the Tivoli Business Partner Summit General Session, and complimentary admission to the 2011 Pulse event.
Tivoli Endpoint Manager, Built on BigFix Technology
Smarter, Faster, Endpoint Management!
you manage thousands of endpoints on multiple platforms from the same console?
Do you know exactly what assets you have at all times, understand who, how and
why are people using them? Can you distribute software and fixes to each of
them, maintain control and compliance reports for roaming equipment while at
the same time reduce the amount of energy your endpoints consume?
On February 1st, IBM announced the availability of
the new, IBM Tivoli Endpoint
Manager, for managing and securing physical and virtual endpoints.Built on BigFix technology, Tivoli Endpoint Manager
combines endpoint and security management into a single solution that
enables companies to see and manage virtually all endpoints — servers,
desktops, roaming laptops, and specialized equipment such as point-of-sale
devices, ATMs and self-service kiosks.
Value to Customers: Continuous Visibility and Control for
IT organizations are constantly seeking ways to manage
complexity and reduce costs, while providing services to end users that
increase productivity and business efficiencies.IBM
Tivoli Endpoint Manager, built on BigFix technology, contributes to those
goals – by allowing clients to consolidate previously disparate functions and
processes in endpoint management and security to maximize efficiencies, reduce
risk and costs and provide quality services to end users no matter how
distributed or complex the environment.
Tivoli Endpoint Manager delivers value from the smallest of
companies to the very largest organizations.A single Tivoli Endpoint Manager management server is capable of
managing up to 250,000 endpoints.The
solution can be installed in a matter of hours, and provides customers with a fast
Interested in learning more?
Check out Jim
Resch, IBM Technical Sales Specialist, describe how great IBM Tivoli Endpoint
Manager really is.
And if you want to talk directly to our customers,
visit us at Pulse.
Come see for yourself how companies of all sizes are
leveraging Tivoli Endpoint Manager, built on BigFix technology to achieve unparalleled visibility,
control and automation.
Social networking opportunities:
Take a moment to share your experiences, knowledge and
questions around endpoint management
Yesterday, I was among 150 other IBMers at the "Tour of Tivoli" at the IBM site in Tucson (see photos). Hosted by Laura Sanders, VP of IBM Tivoli Development, the Tour provided demos of Tivoli Service Management technologies that "make sure our customers can deliver what they said they’d deliver within the time and cost they said they could deliver it," as Laura says.
Basically, the tour functioned as an internal state of the union talk where Laura reaffirmed the vision of Tivoli to lead in the Service Management industry by delivering innovative solutions for building and managing a Dynamic Infrastructure that strongly contributes to IBM's initiative to build a smarter planet.
The activities of the day reinforced this vision in very concrete ways by providing educational sessions and product demos of how Tivoli technologies directly contribute to building a dynamic infrastructure and smarter planet. The scope of the demos covered asset management, storage, security, business resiliency, energy efficiency, information architecture, quality assurance, integration, cloud computing, and virtualization.
The vice presidents of development on Laura's team each developed very creative videos explaining the scope and mission of their organization. Dabbling in edutainment, they used concepts from James Bond, Who Wants to Be a Millionaire, American Idol, the Geico Gecko, and Johnny Cash to compete for best video. They were all hilarious and very educational at the same time.
Many IBMers tweeted about the experience using the #tivtour hashtag. See the Twitter Search for #tivtour on Twazzup for a running stream of related tweets and photos. The Tivoli Tour runs at many IBM locations this week and in Brazil on May 29. So you can expect to see more Twitter conversations in the near future. You can view a combined pool of photos across the various geographic locations by viewing the Tour of Tivoli 2009 group on Flickr.
I particularly enjoyed the tour because I had a chance to visit with Raj Subramaniam (@ibmstorage on Twitter) and speak with IBM Distinguished Engineer Tom Clark, the Chief Architect of IBM Storage Software, about future innovative storage solutions that will address cloud computing, dynamic information architectures, and the use of new solid state disk technologies. I also had a chance to get a sneak preview of IBM storage archiving solutions that will hit the market in the near future. I could tell you more, but then I'd have to kill you. ;)
While I was in Tucson, I also had the opportunity to interview two IBM experts on solutions they were demoing:
Being physically teleported from your office to a meeting or another location is not yet possible in our world as our friends through the American movie "Star Trek", have been able to do for years; however, the next best thing would be to have a meeting "beemed up to you" virtually.
We are all busy and traveling to a local meeting can be time consuming. My experience is that virtual meetings saves time, is structured, simple and yet it can be the best 60-90 minutes of your day. One of the greatest assets we have is the knowledgewe gain through the various tools and resources to us. One of those resources is the Global Tivoli User Community. If you are looking to get information, connect with others and make your views be heard then why don't you join a virtual user group. These groups, some of which are brand new, meet periodically through out the year via a conference call and the web to gain knowledge and exchange information.
Some of these virtual groups will be meeting within the next week so sign up today so you too can have the user group meeting "beamed up to you" . You journey with the user groups may expand beyond these virtual user gorups so check out the complete list of all user groups.
Do you have thoughts on virtual user groups? Have you attended one of these virtual user groups? Share with me your story.
The Global Tivoli User Community is doing it again...Ask the Expert Online Jam session!
Do you have a question on IBM Tivoli Products?Get an answer
via the Ask the Expert Online Jam event.
Schedule it on your calendar as the 70+
IBM Tivoli Experts will be available via the "Ask the Expert
Online Jam" session for a 12 hour eventon Tuesday June 15, 2010 from 8:00am - 8:00pm Eastern Standard Time (New York)
As the Global Tivoli User Community manager for IBM, I endorse this event and ask you to participate. The "Ask the Experts Online Jam" is a valuable opportunity for the YOU to connect with 70+ real world IBM experts on a range Tivoli products. These experts, many from IBM development, are recruited to answer your questions for a concentrated period of 12 hours. (8am eastern - 8pm eastern USA)
The June 15th Ask the Experts Online Jam will included the following products:
IBM Tivoli Composite Application Manager (ITCAM) for Transactions, IBM Tivoli Monitoring (ITM), Tivoli Asset Management for IT, All IBM Maximo Asset Management products - Enterprise Asset, Change and Configuration Management Database (CCMDB), Tivoli Application Dependency Discovery Manager (TADDM),Tivoli Netcool Impact, Tivoli Netcool Performance Manager and Flow Analyser, Tivoli Netcool/OMNIbus, Tivoli Network Manager and NetVIew/d, Tivoli Access Manager (TAM), Tivoli Access Manager Enterprise Single Sign On (TAM ESSO), Tivoli Identity Manager (TIM), Tivoli Provisioning Manager, Tivoli Service Request Manager (TSRM), Tivoli Storage Manager (TSM), Tivoli Storage Manager Fastback, Tivoli Storage Productivity Center (TPC), FastBack, NetView for z/OS, OMEGAMON Here's how it works in brief: Step 1: You have a question - usually fairly technical; Step 2: You will find the expert that is best suited to answer the question by browsing for an expert by pre-defined category and product specific; Step 3: You will fill in a field on the "Ask the Experts online Jam" web application to submit the question. Step 4: You will receive an email answer to his/her questions and the Ask the Expert JAM web application is updated for other members to see. To participate in this online jam session you must be a registered member of the TUC. Please register now!
What time is the ATE Jam session? Those in the Indian Standard Time zone can begin submitting your questions at 3:30 pm IST on June 15th but they may take up to 2 hours to be answered as the experts do not begin answering questions until 8am eastern USA.
India: 3:30 pm June 15th to 5:30 am IST June 16th New York: 8:00 am to 8:00 pm EST; June 15th London: 1:00 p.m. to 1:00 am GMT; 15/16 June Sydney: 10:00 p.m. to 10:00 am 15/16 June
You could be a winner of an Apple iPad, or an Apple iTouch, or an Apple iPod Nano, or $100 or $50 cash just by creating a video on either how your IBM Tivoli software product(s) have either helped you solve a problem, or improve performance or deliver business value.
The Global Tivoli user Community is hosting the "IBM Tivoli software Products Rock" video contest and YOU can be apart of the newest trend of creating your own video(s).
Are you interested but don't know how to start? Read these questions and answers to find out more:
Q: What kind of video can I create? A: You can do either an Interview style video, a Technical Presentation video or a Product Tutorial video. You can find an interview style guide, some hints and tips along with a link to FREE Camtasia video software located here.
Q: What are the criteria for submitting a video? A: The submission must be of positive nature relating to IBM Tivoli software. If a third party software is highlighted it must show integration with a Tivoli product. The entry must be at least 2.5 minutes but no more then 10 minutes and can't be larger then 1GB. The acceptable formats are Windows Media Video (.WMV), .AVI (windows), .MOV (mac), .MP4 (ipod/psp), .MPEG, .FLV (adobe flash)
Q: What are the contest dates? A: Starting NOW through August 16, 2010 videos can be submitted through the Global Tivoli User Community website. Winners of the contest will be announced on September 21, 2010.
Q: Who will be judging? A: Three parties will be involved in the judging: 1)The Global Tivoli User Group (GTUG) council. 2) Group Intelligence, Inc. - website vendor for the Global Tivoli User Community. 3) All members of the user community of www.tivoli-ug.org. The GTUG council will narrow the selection down to the top three videos and all members will have a chance to vote for their favorite.
For complete instructions, rules and guidelines on how to create and submit your video(s) please click here.
As the Global Tivoli User Community for IBM Tivoli I encourage you to get your video cameras out and show your IBM Tivoli pride! Happy Video Shooting!
Submitted by: Richard Whybrow from a major car rental company provides a glimpse of his IBM Tivoli Storage Manager (TSM) setup, operation, plus Help Desk Services Infrastructure and Systems Management.
Submitted by: Michelle Varner.A business man is making a sales call to demonstrate the value add that Tivoli products bring to a business, but has also brought along a few friends to demonstrate how those products rock.
Submitted by: Nathan Cable. This 10 minute how-to video will show you how to install the TSM backup client on a RedHat Enterprise Linux server, complete with GUI and service-based scheduler. Targeted at TSM admins who may not have extensive Linux experience, or Linux admins new to TSM.
Take a few moments to view the videos and vote for your favorite. To vote you'll need to be a member of the Global Tivoli User Community. If you are not a member already, free membership is only 2 minutes away from your ability to vote for your favorite. Become a member today by clicking here.
Voting privileges are available until November 16th. Winners will be announced on November 23, 2010.
The grand prize winner will receive an iPad so be apart of history and vote today!
Pulse Is Coming!!!!!
Author: David Murray, President of the
Carolinas TUG and member of the Global Tivoli
User Group council
The end of February we have the chance to
attend Pulse which is the IBM Tivoli
technical conference. This is an exciting
opportunity to meet and talk to the Tivoli
leadership as well as find out the direction
of the Tivoli portfolio. Pulse is also a
great opportunity to see other companies
present on their implementations of the
Tivoli portfolio along with many discussions
on best practices and gotchas. These
presentations and discussions can be very
helpful for any company that ventures into
the Service Management arena. Seeing what
other companies have done and the successes
they have had can greatly influence the
success of any company starting down this
road. Another great opportunity is the
networking of Service Management
professionals that will be there. I have
developed many friendships that I still stay
in touch with over the many years. I believe
that any company would find value in
attending Pulse and all that goes on at the
Following Pulse the GTUG council will have
it's yearly face to face meeting. The GTUG
council works all year long on behalf of the
user groups worldwide. However this meeting
is an intense two day meeting to help provide
direction and resolve users concerns for
basically the entire Tivoli portfolio. We
discuss the requirements that we have
undertaken as well as meeting with the Tivoli
leadership to help make the Tivoli products
more functional, productive, and profitable.
I highly recommend that at your next user
group meeting you reach out to your GTUG
representative to get an update on the
proceedings. If you have questions please
don't hesitate to contact us at email@example.com
. We work hard to make Tivoli products better
and as always appreciate your input.
Why are you attending Pulse? Please share your thoughts.
Meet me at Pulse as I'll be "hanging out" at the User Community Networking Area in the EXPO Solution Center. Come join other user community members as we network.
Everyone wants one....the iPad is the hottest technology today and you too have a chance to win it for FREE.
You ask HOW?
All you have to do is enter the IBM Tivoli Software Products Rock Video contest, by producing an Interview style, Technical presentation or Product tutorial video that is no less then 2.5 minutes and less then 1GB showing Tivoli products in a positive light. Read the contest rules here.
The contest ends on Friday, October 29th so don't delay!
Check out this fun and playful video submission.....
You could be the winner of the contest and win an Apple iPad too! So don't delay and plan today.
As the Global Tivoli User Community manager I'd like to know if you plan on producing a video. With only a handful of submissions right now you have a greater chance of winning an iPad, iTouch, iPad Nano and other great prizes.
Congratulations! And the winner of the Apple iPad is....
Richard Whybrow of Hertz Australia for his Interview style video on how "IBM Tivoli software Products Rock". Richard is a member of the Australian IBM Tivoli User Group - Melbourne and his Tivoli interests are: Datacenter Management Tools, IT for Growing Business, Network Service Assurance and Event Managment along with Security and Storage. This well rounded individual produced an wonderful Tivoli Storage Manager with Maximo video! Take a few minutes to view the video. As the Grand prize winner Richard won an Apple iPad and lots of praise from his peers and user groups members.
Richard was one of the many contributors for the Video contest hosted by the Global Tivoli User Community over the past 5 months.
You can read more about how you can contribute to the library of videos produced by IBM Tivoli clients and business partners here.